Client Care Manager Green Valley

2 weeks ago

Green Valley, United States Right at Home Southern Arizona Full time

**CLIENT CARE MANAGER**

**GREEN VALLEY, AZ OFFICE LOCATION**

Are you looking for a challenging role that provides development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you as **Client Care Manager**

The **Client Care Manager** plays a substantial role in the day-to-day operations of Right at Home.
- Are you looking for a challenging role that allows you to lead a team of caregivers, ensure the highest standards of caregiving service, and assist seniors and their families navigate the aging journey?
- Are you organized, good with details, and have solid follow-through skills?
- Are you compassionate, caring, kind and committed?

If so, Right at Home has the opportunity for you as the **Client Care Manager** in our **GREEN VALLEY OFFICE**

**This is a full-time position 40-50 hours per week. Typical business hours will be Mon-Fri, 8a-5p but **this job will require regular evening and weekend hours**.**

**You will work from our GREEN VALLEY location at 210 W Continental Rd, and will spend substantial time in the field visiting clients, introducing caregivers to clients, training & supervising staff, attending community events, supporting community partnerships, and in our other office locations. This is a hands-on position.**

Primary Duties

**Your primary accountability will be to ensure our clients and caregivers both have extraordinary experiences receiving care from or working for Right at Home. You will hire, train and supervise caregivers. You will develop care plans and maintain a close relationship with clients and their families.**

**You will also support the additional areas listed below and serve as the backup on-call manager on a rotational basis with other members of the office team.**
- Recruiting and interviewing caregivers.
- Training and supervision of caregivers.
- Ensuring successful onboarding process for caregivers.
- Employee recognition and overall satisfaction.
- Ensuring clients are delighted with the care they are receiving and having an extraordinary experience.
- Conducting client-caregiver introductions and providing direct client care on occasion.
- Assisting with scheduling client/caregiver shifts.
- Building relationships of trust with community partners and referral sources.
- Serving as the on-call manager on rotational basis with other members of the office/management team.
- Must demonstrate TEAMWORK and URGENCY while juggling multiple priorities and projects - this includes willingness to conduct client visits outside of normal business hours on a regular basis.
- **REQUIRED: Experience working as a Caregiver/CNA/PCA/HHA caring for older adults.**

- **REQUIRED**:Experience in a supervisory or training role, particularly in the health care or senior care space.**
- Familiar with in-home care delivery.
- Solid commitment to the company’s mission.
- Must be flexible and able to work in the dynamic environment of a rapidly growing company, including working some evening and weekend hours as needed.
- Consistent attendance and punctuality.
- RESOURCEFUL, ENGAGED, and PROACTIVE
- Strong customer service and interpersonal skills - HIGH EMOTIONAL INTELLIGENCE.
- Maintain a PROFESSIONAL and POSITIVE attitude.
- Ability and willingness to follow company procedures and pre-defined processes.
- Excellent communication skills.

**Pay**: Starting salary **$45,000-$55,000 per year + Bonus**

**Benefits**
- Change lives every day
- Awesome team environment.
- Casual dress every day.
- Health, Dental, Vision, Life Insurance, 401k.
- PTO & Paid Holidays
- Company Car
- Lucrative Bonus Plan

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