Call Center Representative Ii

2 weeks ago

Redlands, United States Alta Vista Credit Union Full time

Description:
SUMMARY

The Call Center Representative is responsible for greeting members over the phone, determines potential needs, carries out financial transactions, and provides opportunities to improve Member’s financial lives by suggesting appropriate products and services. Provides competent, courteous and concerned service to all external and internal members. Promotes a positive work environment in which member expectations are exceeded, teamwork is strengthened and personal growth of staff members is encouraged. Provide superior member service to members and co-workers by displaying CU’s core values during all interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Practices active listening skills and responds quickly to all member inquiries and requests.
- Provides assistance to members by answering phone calls while adhering to Alta Vista’s Telephone service standards. Responds quickly to all member inquiries and requests by providing general information, cross selling products and services, and routing members to appropriate departments when needed.
- Has in depth understanding of IRA accounts and how to properly navigate and use IRA Direct. Is able to competently answer most member and co-workers’ questions about IRA’s and their regulations.
- Displays a superior knowledge of all credit union products and services and identifies appropriate cross sell situations in which to offers such financial products and services. Uses appropriate methods and tools to evaluate un-met and unrecognized needs of members and potential members Consistently meets or exceeds sales goals set forth by the Call Center Supervisor.
- Accepts, interviews, submits and follows up on loans in progress and contacts member for additional information in a timely manner. Maintains queue activity and expires loans as required by the Alta Vista Lending Policy.
- Provides ongoing relationship servicing with current members to maintain goodwill and gain additional business. Informs and advises members of status or enhancements to current account productivity. Makes outbound calls to ensure total member satisfaction and/or to inform members of special promotions, offers, etc.
- Completes yearly regulatory requirement training and notifies Training department of classes completed. Understands regulatory requirements and can demonstrate satisfactory knowledge of these laws and regulations and how they affect the job.
- Keeps abreast of current Marketing promotions and actively participates in meeting goals of each promotion.
- Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
- Adheres to CU’s Personnel Manual guidelines and HR policies.
- Consistently displays excellence in Member service and maintains a strong desire to provide opportunities to improve members’ financial lives by providing beneficial, convenient, accurate and courteous service to members and co-workers alike.
- Takes individual responsibility for preserving the image of CU by maintaining a superior appearance of professionalism, cleanliness and organization.
- Provides additional support for the branch as requested.

**Requirements**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience: LEVEL I - High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LEVEL II must have at least two years related experience in a financial institution, within the function or department being hired.
- Excellent interpersonal skills with members and co-workers which focuses on a positivity and enthusiasm.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before members or employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Call Center Representative II

    2 weeks ago

    Redlands, United States Alta Vista Credit Union Full time

    Job Type Full-time Description SUMMARY The Call Center Representative is responsible for greeting members over the phone, determines potential needs, carries out financial transactions, and provides opportunities to improve Member's financial lives by suggesting appropriate products and services. Provides competent, courteous and concerned service to all...

  • Police Dispatcher I/ii/iii

    2 days ago

    Redlands, United States City of Redlands Full time

    **Description**: Under Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services. **DISTINGUISHING CHARACTERISTICS**: **Dispatcher I**-This...

  • Nurse Extern II

    4 days ago

    Redlands, United States Redlands Full time

    Under the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal hygiene/ADLs, feeding and ambulating...

  • Nurse Extern II

    5 days ago

    Redlands, United States Redlands Full time

    Under the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal hygiene/ADLs, feeding and ambulating...

  • Nurse Extern II

    2 weeks ago

    Redlands, United States Redlands Full time

    Position DetailsSalary: 23.68 - 34.34 HourlyShift: Days, 8-hour shiftsStatus: PRNUnder the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal...

  • Nurse Extern II

    2 weeks ago

    Redlands, United States Redlands Full time

    Position DetailsSalary: 23.68 - 34.34 HourlyShift: Days, 8-hour shiftsStatus: PRNUnder the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal...

  • Nurse Extern II

    2 weeks ago

    Redlands, United States Redlands Full time

    Position DetailsSalary: 23.68 - 34.34 HourlyShift: Days, 12-hour shiftsStatus: PRNUnder the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal...

  • Nurse Extern II

    2 weeks ago

    Redlands, United States Redlands Full time

    Position DetailsSalary: 23.68 - 34.34 HourlyShift: Days, 12-hour shiftsStatus: PRNUnder the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal...

  • Front Desk Representative

    2 days ago

    Redlands, United States Arrowhead Orthopaedics Full time

    Description: **Patient Services Representative (Front Desk)** It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service,...

  • Customer Service Representative

    1 week ago

    Redlands, California, United States Automobile Club of Southern California, AAA Careers Full time

    Customer Service Representative - InsuranceAuto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? Outstanding Benefits $ $25.00/hour to start Paid Onsite Training & Growth Opportunities $1,000 bonus if hired with an active Property & Casualty License*...

  • Customer Service Representative

    2 weeks ago

    Redlands, California, United States Automobile Club of Southern California, AAA Careers Full time

    Customer Service Representative - MembershipAutomobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center.Training is approximately 17 weeks long and 100% onsite from 9:00am to 5:45pm, Upon completion of training, you will begin working from home 12:30pm to 9:15pm....

  • Customer Service Representative

    1 week ago

    Redlands, United States American Automobile Association Full time

    Customer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? Outstanding Benefits $23.00 - $25.00/hour to start Paid Onsite Training & Growth Opportunities $1,000 bonus if hired with an active Property & Casualty...

  • Customer Service Representative

    6 days ago

    Redlands, United States American Automobile Association Full time

    Customer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? Outstanding Benefits $23.00 - $25.00/hour to start Paid Onsite Training & Growth Opportunities $1,000 bonus if hired with an active Property & Casualty...

  • Customer Service Representative

    2 weeks ago

    Redlands, United States American Automobile Association Full time

    Customer Service Representative - Membership Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is approximately 17 weeks long and 100% onsite from 9:00am to 5:45pm, Upon completion of training, you will begin working from home 12:30pm to...

  • Customer Service Representative

    1 week ago

    Redlands, United States American Automobile Association Full time

    Customer Service Representative - Membership Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is approximately 17 weeks long and 100% onsite from 9:00am to 5:45pm. Applicants must live within 30 miles of Redlands, CA. Upon completion of...

  • Customer Service Representative

    2 weeks ago

    Redlands, United States AAA Full time

    AAA - 1330 Industrial Park Ave [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively...

  • Nurse Extern II

    2 weeks ago

    Redlands, CA, United States Redlands Full time

    Position Details Salary: 23.68 - 34.34 Hourly Shift: Days, 8-hour shifts Status: PRN Under the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal...

  • Nurse Extern II

    2 weeks ago

    Redlands, CA, United States Redlands Full time

    Position Details Salary: 23.68 - 34.34 Hourly Shift: Days, 12-hour shifts Status: PRN Under the supervision of licensed nursing staff and in accordance with established guidelines, the Nurse Extern II is an active participant in the implementation of individualized patient care including but not limited to patient vital signs, assisting with personal...

  • Marketing Representative

    2 weeks ago

    Redlands, United States Loma Linda University Medical Center Full time

    Job Summary: The Marketing Representative provides marketing support to Primary Care Groups by coordinating marketing including but not limited to planning meetings; assisting in developing and coordinating projects and events to promote clinic and increase patient volume. Performs other duties as needed. Education and Experience: High School Diploma or GED...

  • Retail Sales Representative

    1 month ago

    Redlands, United States SIMPLE TOUCH INC Full time

    Job DescriptionJob DescriptionWe are seeking a Retail Sales Representative to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue.Responsibilities:Welcome and identify customer needs.Explain products and services to customers.Monitor inventory to...