Service Technician

2 weeks ago

Skokie, United States Mills Technologies Full time

**Mills Technologies Job Description - Position: Service Technician**

**What are we looking for?**

An experienced Service Technician to work for a well-established technology integration firm or an experienced technician looking to move into a service role.

**Where are we located?**

Skokie, IL, in the Chicago suburbs

**What kind of job is this?**

Fulltime, with opportunity for overtime.

**Who would you report to?**

Brendan, the Chief Operating Officer

**Who are we?**

With roots that date back to 1939, Mills is a third-generation family-owned business that was founded as a recording studio. While Mills has always been in the business of providing consumer electronics solutions, in the last few decades, Mills has migrated into the technology integration business to best serve our customers. We advise, design, install and service technology systems for homes and businesses. The systems we provide include audio and music systems; televisions, presentation systems and media rooms; data and Wi-Fi; lighting systems; motorized shades; and the means to control all this technology - plus a whole lot more These systems may be installed in homes, condos, and businesses in the greater Chicago area and beyond.

Mills is known throughout Chicago for our unrelenting commitment to customer service. Many of our new clients are family and friends of our existing ones. At Mills, our goal is to be our clients’ trusted technology advisors. Because of this, we pride ourselves on being good listeners and recommending what’s best for our clients.

**What would your job look like?**

As a Service Technician at our company, you’ll spend your time working in homes and businesses providing service and support on our clients’ system. You’ll also take the lead in managing small projects/upgrades to existing systems. 80% of our work is residential, so you’ll spend the majority of time in our clients’ homes. Note that we often need to work in dusty/dirty environments (including attics, crawl spaces, etc.) in all sorts of weather conditions.

Your typical day might look something like this:

- Performing service calls to troubleshoot and diagnose technical problems of client systems
- _Note that this position is required to be on our on-call team, which is currently one weeknight a week and every 4th Friday evening/Saturday. _
- Recommending and providing solutions for client issues
- Managing small projects/upgrades in coordination with the Service Coordinator
- Keeping the Service Coordinator appraised of the status of all service calls in a timely manner.
- Completing “paperwork” as required including service ticket updates, parking charges, time cards, engineering documentation, etc.
- Assisting the Installation team on new project installations when required if service call volume is low.

In this role, you will be provided with a company vehicle. Some days you might drive directly to and from a service call. Other days, you will start and end your day at the Mills office, collecting tools and materials for the day. Some days will be a combination of the two.

**What should you bring to the table?**
- 3 years of experience in home technology integration or related field (such as low voltage, security, electrical, etc.)
- Experience with leading control systems such as Crestron Home, Control4, Lutron Homeworks, Lutron RA3, etc. Note you need not have experience with all - we will train the right person.
- Experience programming Crestron SIMPL is a plus but not required.
- Experience with technology in general - computers, networking, etc.
- Ability to lift 50 lbs.
- Comfortable working on a ladder.
- Willingness to work in dusty/dirty environments (including attics, crawl spaces, etc.)
- Willingness to engage with external resources such as manufacturers’ technical support, manufacturers’ representatives, etc.
- A high level of emotional intelligence.
- Solid communication skills.
- Excellent troubleshooting skills and ability to come up with creative solutions when required.
- Exemplary customer service skills and ability to work under pressure.
- Willingness to complete a background check - they are required in our business.
- Willingness to be part of our after-hours support team (typically 1 weeknight and every 4th Friday night/Saturday).
- A conscience to do what is right, always; coupled with a passion to delight our customers.
- A positive attitude, ability to excel under pressure, and a willingness to hold yourself accountable.
- Embodiment of the company’s core values:

- _1. Trustworthy_
- _2. Does it right because it’s the right thing to do_
- _3. A great teammate_
- _4. Genuinely cares about delighting customers_
- _5. Humbly brilliant_

**What do we bring to the table?**
- Base salary: $30-35/hour (commensurate with experience) with opportunity for overtime
- Health Insurance
- Vision and Dental Benefits
- Company vehicle
- Paid Time Off
- Life Insurance and 401(k) program

Pay: $30.00 -

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