Tennis Professional

**Position Description**

Position: Tennis Professional

Reports To: Director of Racquet Sports

Department: Hotel

**Position Summary**:
The Tennis Pro manages and monitors the full activities and operations of Sand Valley’s grass tennis complex and maintains two-way communication with all key staff. The person in this position teaches lessons and clinics, while acting as the point person for all tennis reservations and court time requests.

**Primary Duties and Responsibilities**:

- Establishes all operational procedures for tennis reservations, instruction, maintenance, and merchandise.
- Supervises all tennis play and the proper charging of fees.
- Supervises the administration of on-going tennis programs and special events
- Provides beginner through advanced instruction and programs (private and group) for all levels and ages of players.
- Organizes, directs and promotes tennis clinics, special events and programs to attract and maintain guests’ tennis interests.
- Resolves guest issues concerning tennis reservations
- Builds relationships with partner associations and key commissioners through lead tracking, meetings, onsite interactions during planned site visits.
- Maintains accurate customer database.
- Hires, trains, promotes, and disciplines all tennis ball persons.
- Ensures proper inspection of the courts/equipment daily prior to the start of play and ascertain that all necessary maintenance has been performed and the courts are in a safe working order. Reports any maintenance problems to the appropriate Grounds Manager.
- Monitors court usage including special events, clinics, and lessons
- Manages tennis merchandise inventory.
- Assists with writing and editing all tennis-related news for newsletters, company website, and campaigns.
- Formulates annual master plan and seasonal calendar of events for approval by upper management.
- Attends weekly Leader Meetings and gives direction in establishing short-term and long-term tennis plans.
- Schedules meetings with Director of Hotel Operations to discuss operational improvements.
- Assists with the annual operating budget and capital requests with input from upper management.
- Provides weekly reports as required by upper management.
- Enforces all resort policies and procedures.
- Collaborates with staff members that may include but is not limited to tennis instructors, pro shop staff, maintenance staff, reservations staff, marketing staff to coordinate jobs to be performed in conjunction with the tennis department.
- Regular and reliable attendance six days per week during the season (April - October)
- Maintains a productive, supportive, and friendly work environment.
- Performs other duties as assigned.

**Qualifications**:

- High school diploma or equivalent required. College degree preferred.
- 2 years applicable functional and/or management experience.
- Must be a Certified USPTA Professional; preferably an Elite Professional.
- Minimum requirement level of a 4.0 USTA rating.
- Extensive teaching and playing experience.
- Demonstrated quality written, verbal and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with mínimal supervision; work flexible hours as required including nights/weekends.
- Positive attitude, professional manner and appearance in all situations.

**Sand Valley Perks per resort policy**:

- Restaurant Discounts
- Retail Discounts
- Employee Meal Program
- Golf Privileges
- Uniform Allowance
- Employee Assistance Program - Canopy

**Supervises**:
Ball Persons and Tennis Staff

**Classification**:
Full-Time Regular, Salary, Exempt

**_
Sand Valley LLC is an Equal Opportunity Employer_