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Loyalty Advocate
1 week ago
Overview:
Join the dynamic and forward-thinking Loom (Atlassian's) Loyalty Advocate team, where innovation meets impact. As a Loyalty Advocate, you play a pivotal role in empowering our customers to revolutionize their communication strategies. You'll take charge of ensuring adoption, revenue retention, and exponential growth within your dedicated portfolio. Our team ethos revolves around fostering trust-based relationships to enhance video communication and deliver unparalleled value through Loom. We are on the lookout for proactive and ambitious customer advocates to join us on this exciting journey.
**Compensation**
Zone A: $105,300 - $140,400
Zone B: $94,800 - $126,400
Zone C: $87,400 - $116,600
This role may also be eligible for benefits, bonuses, commissions, and equity.
**Responsibilities**:
- ** Drive End-to-End Success**: Assume ownership of the comprehensive success of your portfolio, focusing on revenue retention, growth, and ensuring exceptional customer satisfaction metrics.
- ** Renewal and Growth Leadership**: Take charge of renewal and growth conversations, approaching them strategically to maximize customer value and satisfaction.
- ** Strategic Alignment**: Forge close alliances with customers, understanding their goals and priorities. Proactively plan and manage customer relationships, steering them towards targeted outcomes related to license adoption and Loom usage.
- ** Holistic Customer Understanding**: Cultivate in-depth knowledge about your customers' organizations, honing in on executive stakeholders, IT influencers, and end users. Leverage this insight to enhance and optimize customer workflows.
- ** Data-Driven Decision-Making**: Showcase your organizational and data-driven prowess. Analyze extensive data sets, deciphering trends, and identifying leading indicators to influence strategic decision-making.
- ** Advocacy**: Champion the interests of our customers, ensuring alignment with their best interests and needs.
- ** Leverage Customer Metrics**: Utilize customer usage metrics to uncover opportunities for expanding Loom's impact and footprint with our customers.
- ** Team Contribution**: Actively contribute to the growth of the Loyalty Advocate team. Bring a strong team-oriented approach, share knowledge, and best practices. Participate in hiring activities to fuel the team's expansion.
- ** Adaptability**: Thrive in a fast-paced environment, efficiently managing multiple priorities involving internal and external stakeholders.
Qualifications:
- ** Commercial Acumen**: Demonstrate a robust commercial orientation and a track record of achieving aggressive Net Dollar Retention targets.
- ** Negotiation Expertise**: Exhibit proficiency as a seasoned negotiator, adept at bringing in the right stakeholders to successfully close deals.
- ** Entrepreneurial Mindset**: Embrace an entrepreneurial mindset, taking complete ownership of your portfolio's growth trajectory. Your effort directly correlates with the outcomes achieved.
- ** Proactive Approach**: Tackle challenges head-on with a proactive attitude. No challenge is too daunting when you are determined to see it through to completion.
- ** Consultative Nature**: Possess a consultative nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
- ** Strategic Leadership**: Quickly identify and capitalize on opportunities for customers, leading strategic and commercial conversations to drive successful closures.
- ** Experience**: Bring a wealth of experience with 5+ years in customer-facing roles, particularly with SaaS. Proven ability to collaborate with internal teams and customer stakeholders to comprehend their goals and deliver valuable insights.
- ** Tech Proficiency**: Familiarity with building reporting in Salesforce, creating campaigns in Outreach, and the ability to generate marketing content.
- ** Start-up Savvy**: Exhibit a natural inclination for thriving in fast-paced, start-up environments. Your adaptability and agility will be key assets in this dynamic setting.
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