People Experience Coordinator

2 weeks ago

Saint Petersburg, United States Nurse Next Door - Pinellas Full time

People Experience Coordinator - (Recruiter)

Our purpose is **Making Lives Better** through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.

As a member of the Nurse Next Door team, you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self-led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

As the **People Experience Coordinator**, you work in partnership with the Care Designer / Director of Nursing and the Leadership team to lead the recruitment, selection, hiring and onboarding of Caregivers to deliver Premium care to our Clients. You will also ensure that all people systems and initiatives are executed according to Nurse Next Door’s operating model, purpose of Making Lives Better, core values and brand. The **People Experience Coordinator** role is essential in meeting our business goals by ensuring that we have the necessary availability of passionate Caregivers to meet our client’s needs and grow the business. You will drive results through the following main duties and responsibilities:
**Traits of self led leaders**

━ Team members who are empowered to lead themselves and take responsibility for their own actions.

━ Team members with the ability to guide oneself toward a desired outcome, instead of relying on others to tell you what to do.

━ Team members that are curious, life-long learners with a focus on continuous personal and professional improvement.

━ Team members with self-awareness and emotional intelligence to self-regulate.

━ Team members that insist on having fun and being creative.

━ Passionate about making a difference in home care and home health.

**Recruitment**:
━ Follows the Nurse Next Door people system to lead all aspects of recruitment and building a solid people pipeline.

━ Manages all job postings on recruitment portals and web pages.

━ Develops community relationships to drive a strong Caregiver referral network through employment centers, local nursing colleges and other avenues.

**Hiring**:
━ Works in close partnership with the Care Services Center Scheduling Team and the Care Designer /Director of Nursing, ensuring that staffing levels are above 25% in order to deliver continuity of care and ensuring zero cancellations on client’s visits due to lack of available staff.

━ Collaborates effectively with Care Designer /Director of Nursing to match Caregivers to Clients to deliver on our Brand Promise of the perfect match.

━ Oversees all administrative policies, procedures and practices to be in compliance with employment standards; be the expert in your local market.

━ Takes a proactive approach in supporting scheduling solutions as needed.

━ Responsible for data integrity in the scheduling software.

**Onboarding**:
━ Coordinates and leads Nurse Next Door Discovery Day.

━ Ensures Caregivers have been trained and are able to efficiently use all Nurse Next Door systems.

━ Leads, implements, and ensures 100% adoption of new People programs and special projects as directed.

━ Educates Caregivers on our NPS employee survey, working to achieve goal of 10 NPS and acting on feedback to improve existing experience.

**Engagement**:
━ Champion of employee engagement, growth and development opportunities in line with the Year of the Caregiver initiatives.

━ Builds relationships with existing employees to understand career goals and support identifying a future career roadmap.

**End of Employment**:
━ Updates Caregiver files and AlayaCare information upon end of employment.

━ Completes End of Employment for exiting employees.

**Availability**:
━ Full time

**Business Relationships**

━ Reports to the Chief Operating Officer / Administrator

━ Works closely in partnership with Care Designer / Director of Nursing, and Care Services Center.

**Key Metrics**:
━ NPS; Client and Employee Score of 10

━ Ensures staffing levels are above 25% and zero cancelled visits due to lack of available staff.

**Education and Experience Requirements**:
━ Associate degree in a Business or Healthcare related field is required.

━ Bachelor’s degree is strongly preferred.

━ Minimum 3 - 5 years recruiting exp

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