Product Support Specialist
2 weeks ago
NOTES:
- Consumer Electronics experience is required (mandatory).
Provide inputs to Customer Support’s technical training, agent knowledge base, help center articles and videos, and known issues creation during new product launches and sustaining.
- Own technical support escalations via our established ticketing system.
- Partner with Customer Support to optimize technical support escalation flows.
- Act as a liaison between Customer Support and engineers.
- As required, work through and own advanced Tier 3 customer related issues through to resolution.
- Drive our consumer technical support strategy and establish process the optimizes for customer satisfaction.
- Develop Standard Operating Procedure (SOP) through learnings gleaned from investigations and advanced issue resolutions.
- Provide feedback on customer support training and quality improvements needed at vendor partner locations.
- Compile and analyze Voice of the Customer reports.
- Monitor and analyze tickets to report trending issues, prioritize issues, and communicate key takeaways to Engineering, Quality, Reliability, and cross-functional teams.
- Actively participate in software and hardware dogfood to provide feedback from Customer Support and user’s perspective.
- Communicate the impact of product changes during monthly software release to Customer Support.
- Create Business Requirements Document (BRD) for tooling changes.
Minimum Qualifications
- BS or MS degree in Technical Support or Customer Service.
- 3+ years of experience in Technical Support or Customer Service serving consumers and Enterprise customers.
- Experience in communicating technical content and analytical insights to audiences.
- Experience in using data to influence direction.
- Experience in driving results, motivate, and instill a sense of urgency in others.
Preferred Qualifications
- Experience building cross-functional relationships at all levels of the organization.
- Achieve results with mínimal supervision.
- Consumer Electronics experience.
**Job Type**: Contract
Pay: From $35.00 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
-
Support Specialist
1 month ago
Sunnyvale, United States Russell Tobin Full timeJob DescriptionJob DescriptionRussell Tobin & Associates is currently seeking a Support Specialist to work for our client in the tech industry. Apply now for consideration!Contract: 1 YearLocation: Sunnyvale, CAPay Range: $30-36/hour DOEResponsibilities:Provide inputs to Customer Support’s technical training, agent knowledge base, help center articles and...
-
Support Specialist
3 weeks ago
Sunnyvale, United States Russell Tobin Full timeJob DescriptionJob DescriptionRussell Tobin & Associates is currently seeking a Support Specialist to work for our client in the tech industry. Apply now for consideration!Contract: 1 YearLocation: Sunnyvale, CAPay Range: $30-36/hour DOEResponsibilities:Provide inputs to Customer Support’s technical training, agent knowledge base, help center articles and...
-
Desktop Support Specialist
2 weeks ago
Sunnyvale, United States I.T. Solutions, Inc. Full timeSangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases, by using our wholly owned, highly versatile zinc finger epigenetic regulation technology and capsid delivery engine. We are passionate about designing and developing genomic medicines to transform the lives of patients suffering from severe diseases...
-
Product Designer II
4 weeks ago
Sunnyvale, United States Eastridge Full timeJob DescriptionJob DescriptionEastridge Workforce Solutions is seeking a Product Designer II - Figma Specialist for a software company that works closely with international insurance carriers.As a Product Designer II - Figma Specialist, you’ll contribute updates to our Figma component library that align with our established design system standards....
-
Sunnyvale, California, United States Amazon Full timeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of , Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon EchoKey job...
-
Production Support Engineer
3 weeks ago
Sunnyvale, United States Diverse Lynx Full timeJob Title: Production Support Engineer. Location: 1st pref: Sunnyvale, CA. 2nd Pref: Austin, TX. (Day one onsite) Position: Fulltime Key Skill - Basics Java with Splunk monitoring exp. Responsible for providing Java applications Services. Required to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments...
-
Digital Product Support Engineer
3 weeks ago
Sunnyvale, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionThe Product Support Engineer will be a primary technical Subject Matter Expert responsible for providing operational and service engineering support of Intuitive’s Digital Products, their integration with medical robotic product platforms and the backend infrastructure that enables them. The primary functions of...
-
Digital Product Support Engineer
4 weeks ago
Sunnyvale, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionThe Product Support Engineer will be a primary technical Subject Matter Expert responsible for providing operational and service engineering support of Intuitive’s Digital Products, their integration with medical robotic product platforms and the backend infrastructure that enables them. The primary functions of...
-
Digital Product Support Engineer
4 weeks ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionThe Product Support Engineer will be a primary technical Subject Matter Expert responsible for providing operational and service engineering support of Intuitive's Digital Products, their integration with medical robotic product platforms and the backend infrastructure that enables them. The primary functions of...
-
Digital Product Support Engineer
3 weeks ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionThe Product Support Engineer will be a primary technical Subject Matter Expert responsible for providing operational and service engineering support of Intuitive's Digital Products, their integration with medical robotic product platforms and the backend infrastructure that enables them. The primary functions of...
-
Digital Product Support Engineer
2 weeks ago
Sunnyvale, United States Intuitive Full timeCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...
-
Java Production Support SRE
2 months ago
Sunnyvale, United States Diverse Lynx Full timeJob Role : Java Production Support SRE Job Location : Sunnyvale, CA - Onsite Job Type : Fulltime 1) Development skills on Kube, Java, Spark, Kafka, and others ) ability to perform code-level changes for minor bug fixes as needed; include code deployment. 2) Create Alerts, Dashboards for Production System / Application health monitoring Create Alerts based...
-
Information Technology Support Specialist
5 days ago
Sunnyvale, United States Infotree Global Solutions Full timeYou will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. To be successful in this role you will be working with our partners across the...
-
Information Technology Support Specialist
2 days ago
Sunnyvale, United States Infotree Global Solutions Full timeYou will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. To be successful in this role you will be working with our partners across the...
-
Information Technology Support Specialist
1 week ago
Sunnyvale, United States Infotree Global Solutions Full timeYou will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices.To be successful in this role you will be working with our partners across the...
-
Information Technology Support Specialist
7 days ago
Sunnyvale, United States Infotree Global Solutions Full timeYou will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices.To be successful in this role you will be working with our partners across the...
-
Desktop Support Technician_Sunnyvale
2 weeks ago
Sunnyvale, United States Red Knight Solutions, LLC Full timeRed Knight Solutions is currently seeking a Desktop Support Specialist in Sunnyvale, CA.This is a long-term potential CTH opportunity. The pay will be $20.00(W2) . The conversion is typically around 6 months.Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align...
-
Technical Writer, Product Support Engineering
4 weeks ago
Sunnyvale, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionAs a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent...
-
Technical Writer, Product Support Engineering
3 weeks ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionAs a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent...
-
Technical Writer, Product Support Engineering
1 month ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of PositionAs a member of the Services organization, the Technical Writer ensures that development, delivery, and maintenance of technical Field Service documentation is consistent and compliant with product support needs and company guidelines. The Technical Writer produces accurate, clearly presented, consistent...