Service Technician

4 weeks ago

Fort Myers, United States Integrated Fire and Security Solutions Full time

Position Overview:
**Now Hiring Service Technician.**

**Pay type: $28.00hr-$34.00hr Based upon experience and skill level.**

**Schedule: M-F 8am-5pm (Hours may vary)**

**Location: Fort Myers, FL 33907**

INTEGRATED FIRE AND SECURITY SOLUTIONS, INC is a company corporately located in Fort Myers FL 33907, with satellite offices in Orlando, Miami, Tampa, and Tallahassee. We take pride in our highly skilled professional technicians and the turnkey state-of-the-art low-voltage solutions we provide and install to meet the life safety and security needs of our clients.

***

**What You’ll Do**:

- Provide support to the Service department and the customers we assist with their low voltage issues.
- Service and some installation of conduit, wire, and devices for various low voltage systems, mainly focusing on fire alarm, access control, and video surveillance equipment.
- Must be highly motivated, and task-oriented to learn and see tasks through to completion.
- Must be a team player and have excellent written and verbal communication skills.
- Responsible for customer coordination in the field and repair of all systems and customer training.
- Shall work with the Service Coordinator and Service Manager to help schedule onsite resources, and ensure equipment and materials are correct and onsite when needed.
- Must also communicate well with internal and external customers.

**Scope**:

- The Service Technician reports directly to the Service Manager and/or the Operations Manager, as directed. The Technician also works closely with the Service Coordinator and Sales Department.

***

**What You’ll Need**:

- ** Establishing Focus** - The ability to develop and communicate goals in support of growth and advancement.
- ** Empowering Self and Others** - Gaining confidence in your ability to be successful, especially at challenging new tasks. When you learn something new, never be afraid to train others to help them grow.
- ** Fostering Teamwork** - As a team member, the ability and desire to work cooperatively with others on a team, strive to become a team leader, interest, skill, and success in getting groups to work together cooperatively.
- ** Managing Change** - Demonstrating support for organizational changes needed to improve the organization’s effectiveness, supporting, initiating, sponsoring, and implementing organizational change; helping others to successfully manage organizational change.
- ** Attention to Communication** - Ensuring that information is passed on to others who should be kept informed. These communications shall be clear concise and meticulously documented, providing explicit directions.
- ** Influencing Others** - The ability to gain others’ support for ideas, proposals, and solutions.
- ** Building Collaborative Relationships** - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support.
- ** Diagnostic Information Gathering** - Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out information when others are reluctant to disclose it.
- ** Analytical Thinking** - Approaching a problem by using a logical, systematic, sequential approach.
- ** Results Orientation** - Focusing on the desired result of one’s work or the work of one’s team; setting challenging goals, focusing on the goals, and meeting or exceeding them.
- ** Thoroughness** - Ensuring that one’s own and other’s work and information are complete and accurate; carefully preparing for bringing service calls to a timely and complete resolution.
- ** Initiative **- Identifying what needs to be done and acting as required by the situation.
- ** Personal Credibility** - A demonstrated concern that one be perceived as responsible, reliable, and trustworthy; conveys command of the relevant facts and information and does what this position commits to doing.

**Qualifications, Knowledge, and Experience**:

- Certifications in IFSS areas of expertise or a successful 5-year minimum of demonstrated work history/knowledge as a service technician is required.
- NICET certification in Fire Alarm Systems is preferred, but not required.
- Understanding NEC and NFPA's current requirements is essential.
- Shall be able to troubleshoot panels, devices, and program various systems including, but not limited to, Notifier, Firelite, Silent Knight, Lenel, Open Options, DSX, Milestone, Salient, and DMP to name a few.
- Shall perform an onsite review of previous repairs and quality control.
- Shall maintain professional and technical knowledge by attending seminars and keeping up with industry changes and the latest proven technologies as well as attending factory-level training classes when necessary.

**What’s in it for you**:

- Healthcare participation for the spouse and family POS plan. IFSS provides 50% of the elected plan (inclu

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