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Customer Service Representative
2 weeks ago
Prism Specialties - a leader in the electronic, art, and têxtile restoration field is looking for an energetic, conscientious and detail oriented individual who enjoys being part of a team and takes pride in their work. This position is FULL TIME
JOB DESCRIPTION/RESPONSIBILITIES:
- Provide administrative support to the Operations Manager
- Data entry and file maintenance
- Answer phone calls and provide excellent customer service
- Maintain and schedule appointments
- Accounts receivables and collections
- Track and update customers, contractors, and adjusters on status of work
- Provide additional administrative support as requested
REQUIREMENTS/QUALIFICATIONS:
- High School Diploma (Associates Degree preferred)
- Experience in restoration preferred but not required
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative/Administrative Assistant. You will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our services
- Upsell additional services to customers when appropriate
- Assist customers with scheduling, invoicing and resolving any issues or complaints
- Enter customer data and update account information in our database
- Analyze customer needs and recommend the best solutions to meet their requests
- Handle escalated customer concerns with empathy and professionalism
- Collaborate with other team members to ensure a seamless customer experience
**Requirements**:
- Excellent phone etiquette and strong interpersonal skills
- Proven experience in providing exceptional customer service
- Proficient in English; ability to communicate effectively both verbally and in writing
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual in English and Spanish is preferred
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you.
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- Bilingual - English & Spanish (preferred)
License/Certification:
- Driver's License (preferred)
Work Location: In person
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