Survivor Outreach Services State Coordinator

3 weeks ago

Springfield, United States Strategic Resources Inc Full time

**About us**

**Strategic Resources, Inc. (SRI)** is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 36 years of experience in the Federal, Military, and Commercial Marketplaces. SRI seeks committed and passionate professionals to provide critical services to military members, Department of the Army civilians, and their Families.

**Overview: Survivor Outreach Services **(SOS) is part of the Army Casualty Continuum of Care, designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

The Army National Guard (ARNG) is a geographically dispersed force whose members do not have the benefit of installation-based support for SOS and caring for survivors of our fallen heroes. SRI seeks to hire State SOS Coordinators to implement SOS support to our geographically dispersed Service members and their Families.

**Tasks and Responsibilities**:

- Establishes a strong rapport with unit commanders, Soldiers, and Families.
- Within 5 days from the Service Member’s (SM) death, verifies contact information and review assigned Survivor(s).
- Contacts Survivors in both writing as well as telephonically to introduce the SOS Program and assure them of continued assistance when transitioning from the CAO.
- Enters a DCIPS journal and SOS Module case note when acknowledging the receipt of the case. Then, connect Survivors with support groups, spiritual resources, and the bereavement of financial counselors.
- Works with the CAO and CAC to ensure Survivors receive a seamless transition of long-term support, including Federal and State benefits, to include:
Commissary or Post Exchange

Posthumous citizenship

Medical Care

Death gratuity

Dependency and Indemnity Compensation

Referral to bereavement counseling services

ID/DEERS/Survivor ID where eligible and applicable
- Provides, at a minimum, general beneficiary counseling, referrals to certified financial counselors, and coordination assistance to all Survivors who request support.
- Provides basic financial referral to Surviving Families.
- Ensures Surviving Families can remain connected to State sponsored activities.
- Works with the Fallen Warrior’s last unit of assignment to ensure Surviving Families are invited and welcomed to special Family events, such as Family day, and the unit’s annual holiday events.
- Provides ARNG-HRS a consolidated monthly report from the contracting agency.
- Attends at least one professional development training per year.
- Delivers a monthly report to be reviewed by the Military Authority in order for the state oversight to understand monthly work flow by each state coordinator.

**Required Skills, Education, Experience, and Abilities**:

- Must have experience working with the military
- Ability and passion to work with families of deceased Soldiers.
- Exceptional leadership, communication, time management, facilitation, and organizational skills.
- Broad-based knowledge, experience, and skills in the areas of SOS, military personnel, casualty assistance, and Family programs as well as an understanding of the ARNG.
- Must demonstrate knowledge of internet interaction, use of government’s databases, reports preparation, regulation interpretation and report analysis.
- Be proficient in Microsoft Word, Excel, and PowerPoint.
- Possess a current and valid state driver’s license.
- Be a self-starter and be able to execute responsibilities with minimum oversight.
- Ability to plan and organize work activities to achieve established program objectives goals.
- Ability to read, write, speak, and understand English proficiently.
- Minimum of a high school diploma required.
- Be a US Citizen.

**SRI is an Equal Opportunity Employer and Affirmative Action Employer**

Pay: $22.00 - $28.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Springfield, MA: Relocate before starting work (required)

Work Location: In person

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