Library Assistant

**Position Title**:Library Assistant

**Immediate Supervisor**:Circulation Manager

This position will require approximately 12 to 15 hours per week including evening and weekend hours as required.

**Primary responsibilities include**:

- Provide excellent customer service in-person and by telephone;
- Promote a positive image of the library and its staff to the general public;
- Assist patrons in finding desired materials and information;
- Circulate materials; collect fines and fees, and register customers for library cards;
- Assist patrons in the use of technologies, including computer/Internet use, e-readers, copiers, and printers;
- Supervise and support volunteers assisting customers;
- Train new staff and volunteers on policies, procedures, and circulation technology, when necessary;
- Sort, shelve, and retrieve materials;
- Open and close library by established procedure, when necessary;
- Attend workshops and other professional development opportunities to keep current on the methods and techniques in library services;
- Perform other related duties and responsibilities as may be required, including involvement in library programming.

**Required knowledge and abilities**:
**Knowledge of**:

- General office procedures and clerical work;
- Internet searches and navigation;
- eMedia devices and associated databases;
- Microsoft Office (Word, Excel, and Outlook); and
- Basic computer troubleshooting.

**Ability to**:

- Work effectively with the public;
- Establish and maintain effective working relationships;
- Exercise independent judgment in implementing established policies and procedures;
- Learn library-specific software as part of training;
- Actively engage in teamwork and promote a positive and productive organizational culture;
- Maintain records; and
- Multitask;

**Qualifications**:Minimum HS diploma or GED, Associates degree preferred, with a minimum of 2 years’ experience in a customer service position that provides required knowledge and abilities. Excellent interpersonal and organizational skills, excellent communication skills with adults and children, flexibility, genuine enjoyment of the public, and the ability to handle stressful situations. Must be willing to work evenings and weekends, as the schedule requires.

**Job Type**: Part-time

Pay: $13.25 - $20.00 per hour

Expected hours: 12 - 15 per week

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Milford, DE 19963: Relocate before starting work (required)

Work Location: In person