Account Representative

Overview:
Our team members are the heart of what makes us better.

At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The **Account Representative** is responsible for billing and Revenue Cycle follow up. Ensures the accuracy and completeness of all submissions for maximum reimbursement. Responsible for timely and accurate posting of all payments and adjustments. Follows appropriate procedures/workflows depending on EHR.

**Responsibilities**:
A day in the life of a **Account Representative** at **Hackensack Meridian **_Health_** includes:

- Liaison to our patients as it relates to their billing questions both in person and by phone.
- Advocates for patients when their claims are not paid properly.
- Manages all insurance plans who need auths/referrals, etc.
- Provides billing education to staff and providers.
- Responsible for all letters of medical necessity, record requests from insurance companies.
- Review denials and communications from MCX as needed.
- Runs and reviews revenue cycle reports as necessary.
- Communicates effectively and professionally with co-workers, insurance companies, management and physician office staff.
- Communicates trends or problems with payers.
- Accurately record all transactions posted each day. At the end of each month the logs are forwarded to appropriate staff in finance.
- Entering Charges: All supplied charge information is entered into the computer system timely and accurately.
- Responsible for all account receivable.
- Prepares Bank Deposit as directed by practice manager.
- Assists office manager with clinical insurance requirements.
- Posts all Medical Record request fees.
- Attends all revenue cycle meetings, front end meetings, Epic update meetings and all billing and coding inservices.
- Disseminated all pertinent takeaways to staff and providers as needed.
- Responsible for working Epic Work Que's daily.
- Runs all EPIC Revenue Cycle reports daily, weekly and monthly.
- Answer Phones promptly, callbacks are done within 24 hours of receiving messages. All written or verbal communication with patients, insurance companies and office staff is documented in medical record.
- Cross trained and used to backfill a Medical Receptionist whenever needed.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:
**Education, Knowledge, Skills and Abilities Required**:

- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Prior billing knowledge.
- Possess the knowledge of ICD-10 and CPT codes to ensure accurate processing claims and denials.