General Manager

6 days ago


Philadelphia, United States HHM Hotels - Philadelphia Region Full time

Overview:
**Opportunity: General Manager**

HHM Hotels is seeking a General Manager for anticipated growth in the region. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction.

**Your Growth Path**

Area General Manager - Regional Director of Operations

**Your Focuses**

Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.

Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

**Your Background and Skills**
- Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
- 5 years in operations management or similar leadership role in a hotel.
- Financial acumen and the ability to develop budgets, and manage financial performance.

**HHM Hotels Benefits and Perks**
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- 24/7 access to TELUS Health, a confidential work-life resource.
- Educational/Professional Development
- Technology Reimbursements

**Work Environment and Context**
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.

**What We Believe**

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It


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