Server - Lobby Bar (Part Time)

2 weeks ago

Rancho Palos Verdes, United States Terranea Resort Full time

Overview:
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

**Responsibilities**:

- Serve food courses and alcoholic beverages to guests
- Set tables according to service standards
- Answer questions on menu selections to guests
- Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transaction in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guests and process payments
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Run food and bus tables when you find extra time
- Anticipate and address guests' service needs
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others and support your team to reach common goals
- Ensure adherence to quality expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Thank guests with genuine appreciation
- Perform other reasonable job duties as requested by Supervisors

**Additional Duties & Responsibilities**:

- Adhere to departmental policies and procedures
- Effectively communicate with peers, management, line and front of the house employees
- Practice effective listening: (seek to understand)
- Perform related duties as required
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Terranea
- All side-work thoroughly done in a timely fashion
- All guest count are rung in for each check
- Checks are closed out in ten minutes or less after the gusts have paid
- Guests name, table number and room number are put on all checks
- Participate in ongoing training and encourage the personal development of all associates

Qualifications:

- Experience. Must meet the legal age requirement to serve alcohol. Previous experience passionately providing food and beverage service to others preferred.
- Knowledge. Alcohol service and Food Handler certifications are required. Familiarity of restaurant terminology and food service techniques preferred.
- People Person. The best part of serving others is creating experiences for them that go beyond the expected.
- Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

**Compensation**

Base Pay Start Rate: $16/Hr. +Tips

We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match

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