Intake Manager

3 weeks ago

Houston, United States Minivasive Pain and Orthopedics Full time

**Minivasive Pain and Orthopedics** is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.

Minivasive Pain and Orthopedics is seeking for an Intake Manager to add to our growing team. The Intake Manager is responsible for collecting and completing new patient referrals, inputting new patients, scheduling patient consultations. This position is responsible for overseeing the department's performance and productivity and keeps management updated on team performance, communicates company goals, updates, and deadlines to team.

**ESSENTIAL FUNCTIONS**:
Intake
- Demonstrates Customer Service Standards (having good phone etiquette, providing the patient with accurate information, answers questions in a timely manner, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
- Verify all authorizations have been obtained prior to scheduling for appointment.
- Requesting LOP and ensuring that the verifications department has verified and updated the patient information in regard to insurance benefits and responsibility.
- Collect new patient referrals and updates corresponding referral log.
- Manage filing and record keeping activities.
- Updates daily log for all patients' office visits
- Create new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completeness.
- Complete the new patient checklist form
- Patient Name, Telephone number, DOB, DOI, ATTY, CHIRO, Imaging, MEDS, Chief complaints
- Schedule and reschedule patients' initial consultations as necessary
- Refer scheduled patient to appropriate physician and office clinic
- Inform and provide patient with necessary information and instructions prior to appointment date
- Ensure that the correct address is given with date and time of appointment
- Notify necessary parties and providers concerning no show and/or noncompliant patient's
- Follow-up with new patient on a regular basis to schedule/re-schedule for initial consultation

Administrative
- Monitor and reinforces policies, procedures and ethical conduct
- Maintain department/team productivity and follows up, as needed
- Oversee day-to-day operations
- Review and approves employee timesheets
- Recognize high performance and discover training needs; provides timely feedback
- Report employee relation issues/conflicts to management
- Communicate company goals, expectations, updates, and/or deadlines timely
- Organize and coordinate new hire training
- Take telephone messages and provides feedback and answers to patient/physician

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Decision-making skills
- Excellent communication and leadership skills
- Organizational and time-management skills
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files andrecords, and other office procedures and terminology
- Strong attention to detail: being careful about detail and thorough in completing work tasks
- Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
- High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
- Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
- Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done
- Ability to maintain effective and organized systems to ensure timely patient flow
- Excellent, polished patient interaction skills. Ability to communicate professionally with patients
- Exceptional customer service and phone etiquette
- Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-Clinical
- Energetic with a desire to learn and develop new skill

**EDUCATION AND EXPERIENCE**:

- High School Diploma or GED
- Five (5) years of experience in a clinical setting

**BENEFITS OFFERED**:

- 3 Medical Plans
- 2 Dental Plans
- 1 Vision Plan
- Employee Assistance Program
- Short and Long-Term Disability Insurance
- Basic and Voluntary Life with AD&D Plan
- 401(k) with a 2-year vesting
- PTO + Holidays

Please visit our website for more information:

- **Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.**_

**Benefits**:

- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings

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