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Clinic Manager

4 months ago

Coachella, United States DAP Health Full time

**Job Summary**:
Under the supervision of the COO, manages all administrative systems at the site, including patient and paper flow. Oversees the day-to-day operations of the clinic as related to patients, staff members and the facility; including personnel work schedules; and collects and approves time cards. Submits reports and ensures compliance with performance standards, follows and implements policies, protocols and procedures.

**Supervisory Responsibilities**: Medical Assistants, Customer Service Representatives, Care Coordinator Specialists, Security Guard, Clinical Scribes

**Essential Duties and Responsibilities**:

- Administrative Functions:_
- Meet corporate performance standards and enforce corporate policies and procedures.
- Follows the direction of the Chief Clinical Officer regarding medical policies and procedures.
- Set expectations in full detail, provide feedback in “real time,” and maintain individual accountability of staff members through performance reviews, outcome measuring and the development of their improvement plans.
- Train staff as necessary.
- Evaluate provider support staff and administrative employees in accordance with policies.
- Report inappropriate behavior and misconduct of other staff members.
- Recommends hiring and termination of employees.
- Attend meetings as required and participate on committees as directed.
- Hold monthly staff meetings and maintain agendas and minutes for all meetings.
- Submits a monthly TQM report with goals and plans for areas of improvement.
- Maintain control system to ensure that all medical records are complete, accurate and timely including patient’s receipts, case collections, and all daily logs.
- Oversee the cash collection process and submittal in accordance with policies and procedures.
- Maintain Clinic “Audit Ready” at all times.
- Investigate, resolve, and report patient, provider or staff complaint.
- Be present at the clinic during all operating hours, especially as it relates to the critical opening and closing times.
- Resolve operating issues and problems.
- Support all administrative and support staff.
- Other related duties and tasks as assigned.
- Staff Supervision:_
- Responsible for collection and approval of time cards and benefit requests for staff under his/her supervision. Facilitates processing of payroll by submitting time cards and benefit
- requests to the Accounting Department in the time frame prescribed by DAP Health Policy and the needs of the Department.
- Provides staff training as necessary and ensures compliance with new employee and annual training requirements.
- Evaluates staff performance either directly or in collaboration with co-management.
- Conducts employee corrective action, improvement plans, provides guidance and conducts annual evaluations.
- Responsible for ensuring staff compliance with all DAP Health policies and procedures, and all applicable laws and regulations, including HIPAA and OSHA.

**Qualifications**:

- Minimum Qualifications (Education and Experience):_
- Bachelor’s degree in healthcare administration, business administration, public health, nursing, or related field, or equivalent experience.
- Previous managerial or supervisory experience.
- Excellent social skills, professional demeanor, and leadership.
- Excellent organization, maintain an organized workspace and time management.
- Detail Oriented.
- Excellent follow-up and follow-through.
- Excellent communication skills both written and verbal.
- Proficiency in Microsoft Office.
- Knowledge, Skills and Abilities:_
- Excellent oral and written communication skills.
- Effective interpersonal skills.
- Bilingual in Spanish/English preferred.

Pay: $70,000.00 - $96,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic

Medical specialties:

- Primary Care

Schedule:

- 8 hour shift

**Experience**:

- Management: 1 year (required)

Ability to Commute:

- Coachella, CA 92236 (required)

Ability to Relocate:

- Coachella, CA 92236: Relocate before starting work (required)

Work Location: In person