Operations Analyst

2 weeks ago

Princeton, United States NRG Full time

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future

**Job Summary**

**Essential Duties/Responsibilities**
- Acquire a thorough understanding of the electricity and gas lifecycles from contract initiation to fulfillment and final account processing.
- Work within NRG’s internal Customer Management Systems.
- Process daily operational tasks related to the sending and receiving of electronic transactions between NRG and vendors/utilities.
- Resolve transaction and/or billing exceptions within established SLAs.
- Ability to translate work into formats, such as Excel, as required for analysis.
- Identify issues using reporting methods to maintain compliance with internal & external SLAs around transaction and billing accuracies and timeliness.
- Resolve issues in a timely manner or escalate as appropriate.
- Assist with root-cause analysis to identify solutions to exceptions, errors, and process gaps.
- Contribute to the execution and implementation of new business and/or regulatory requirements.
- Create detailed process documentation when needed for training and resource reference.
- Provide training as needed for internal and interdepartmental personnel.
- Perform other duties as assigned.

**Working Conditions**
- Fast paced office environment with high volume workload.
- Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
- Evening and weekend work may be required as job duties demand.
- Hybrid schedule: 1-2 days in open office environment, 3-4 days remote, or Fully Remote.
- Minimal domestic travel may be required.

**Minimum Requirements**
- High School Diploma or equivalent.
- 2-4 years Operations or Back Office related experience.
- Must be proficient in Microsoft Tools: Word, Excel, Outlook.

**Preferred Qualifications**
- College degree in business or related area preferred.
- Working knowledge of deregulated energy market preferred.
- Previous energy/utility industry experience preferred.
- Proficient in Sharepoint and Power BI preferred.

**Additional Knowledge, Skills and Abilities**
- Strong analytical and mathematic skills.
- Ability to solve complex problems.
- Attention to detail and ability to multi-task in fast paced environment.
- Capable of working independently.
- Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner.
- Ability to collaborate and interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects.

**Physical Requirements**
- Work is primarily sedentary (desk work at a computer).
- Regularly required to talk or hear to communicate.

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