IT Support

Title: IT Support Technician

**Responsibilities**:

- Provide technical support and assistance to local and remote users in multiple customer locations relating to computer hardware, software, servers, networks, and VOIP phone Systems.
- Prevent and remediate malware and virus infection.
- Document troubleshooting steps and resolution details for IT support requests.
- Draft and publish SOP documents as needed for reference and procedures.
- Deploy and configure desktop, notebook, MAC/Apple computers.
- Work with Procurement to ensure proper quoting of hardware/software.
- Attending all hands meeting once a week in person.
- Assist with Customer Projects, for new hardware/software/networking or VOIP Phone Systems.
- Other duties as assigned.

**Qualifications**:

- Strong critical thinking and analytical problem-solving skills.
- Strong, thorough, attention to detail and meticulous documentation skills.
- Proficient with Microsoft Office products.
- Strong knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, 10).
- Strong knowledge of Microsoft Windows Server Operating Systems (2008R2 - 2022).
- Familiarity with Microsoft Remote Desktop Connections.
- Familiarity with Microsoft File and Printer Sharing.
- Familiarity with RMM solutions and scripting.
- Knowledge of configuration and deployment of VOIP Phone Systems.
- Understanding of wired/wireless networking concepts and design.
- Set up secured networks with vlans and qos/bandwidth management.
- Experience with Apple/MacOS preferred
- Any experience with Datto, Autotask, White Label, Grand stream, 3CX, O365, IT Glue, Acronis is desired but not required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating weekends

Application Question(s):

- Do you live in Manchester NH area? This is a MUST
- How many years of Windows server experience do you have?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Microsoft Office: 1 year (required)
- Customer Service: 1 year (required)

Ability to Relocate:

- Manchester, NH 03104: Relocate before starting work (required)

Work Location: Hybrid remote in Manchester, NH 03104