Director, Experience Strategy

3 weeks ago

Irving, United States TPN Full time

**Summary**:
The Experience Strategy team forms an integral part of Growth Strategy & Analytics. We are passionate about commerce experiences and ardent students of humans, culture, and commerce. In that order. We think and act future forward to always be at the forefront of the industry and to deliver world-class, innovative strategic approaches that empower our teams to design purposeful, sustainable experience solutions.

**Core Accountabilities**:

- Independently lead the development of world-class experience briefs and other strategic initiatives to enhance the customer/employee experience for our clients
- Define 1-3 year strategic roadmaps for clients in close collaboration with your manager, D&A, Retail design and other discipline leads
- Provide discipline thought leadership through primary and secondary research that will empower our discipline to be successful today and set up for what is next
- Build/lead a team of Experience Strategists

**Requirements**:

- Degree in behavioral economics, sociology, anthropology, communications or a related field or equivalent work experience
- 5-7 years of experience in experience strategy (CX and/or UX), Business Analysis, with a focus on owned retail. CPG experience is a plus.
- Comfortable teaching and using human-centered design methodologies
- Understanding of retail and brand ecosystems to identify growth opportunities
- Workshop design and facilitation

**Job Status**:
OPEN

*TPN is an equal opportunity employer

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