![Thermo Fisher Scientific](https://media.trabajo.org/img/noimg.jpg)
Supervisor, Customer Site
4 weeks ago
**About Thermo Fisher Scientific**
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have impact, and you’ll be supported in achieving your career goals.
**How will you make an impact**
**What you will do**:
- Drive and maintain overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention
- Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff
- Lead site operations in accordance with terms and conditions of program contract and Statement of Work
- Develop and partner to present quarterly business reviews to clients
- Responsible for driving Key Performance Indicators and reporting all customer metrics to include but not limited to Service performance, Quality compliance, growth, and profitability
- Analyze account performance and customer metrics driving improvement / action plans for successful continuous improvement
- Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools
- Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information
- Owns problem resolution and customer concerns for site
- Lead and Direct all service activities and needs to include, timeliness, accuracy, and quality of the event
- Maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance
- Resolve service or billing issues, questions or credits
- Acquire and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness
- Search and provide alternate methods of service or parts in alignment with account strategy and promote alternate service methods as needed
- Monitor and maintain appropriate approval procedures related to services costs and customer guidelines.
- Travel to multiple client locations as applicable to support account needs.
- Other appropriate duties as assigned
- **
How will you get here**
- Bachelor’s degree or four years equivalent experience required
- 3+ years of experience in one or more of the following areas: Life Sciences, Healthcare, Biomedical or related field
- 3+ years of previous account and/or project management experience preferred
- Preferred field service experience (technical) or strong service knowledge
**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills
- Experienced in achieving customer satisfaction and growing customer base
- Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
- Level of Physical Requirements: Light to medium work
- Level of Visual Acuity: Clerical, professional, administrative
At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and builds relevant outcomes. Our work matters. We're sharing our expertise and technological advancements with customers whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. Our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve sophisticated analytical challenges, improve patient diagnostics, drive innovation and increase laboratory efficiency.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
-
Site Supervisor Custom Protection Officer
3 weeks ago
Summit, United States Allied Universal® Full timeSite Supervisor Custom Protection Officer **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and...
-
Site Supervisor
1 month ago
Summit, United States Allied Universal® Full timeSite Supervisor - Custom Protection Officer **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and...
-
Summit Argo, United States NAMI (National Alliance on Mental Illness) Full timeThe Living Room is a safe place where someone can talk with a peer if they are experiencing a mental health crisis or overwhelmed by emotional stresses. It is a zero barrier to care peer support program, offering care to anyone over the age of 18. The trained Recovery Support Specialist uses aspects of their personal experience to help guests find and...
-
Y Club Site Supervisor
1 week ago
Lee's Summit, United States YMCA of Greater Kansas City Full timeOverview: Responsible for daily operations and supervision of associates at one before and after school program in the Lee's Summit School District. Creates a supportive and fun environment where children learn, develop interests and make friends. Develops and maintains positive relationships with families and building administrators at the site. Sign-On...
-
Senior Manager, Site Facilities Engineer
3 weeks ago
Summit, New Jersey, United States Bristol-Myers Squibb Full timeWorking with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
-
Molding Supervisor
1 month ago
Lee's Summit, United States IPL Full timeJob DescriptionJob DescriptionIPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. We shape the future of plastics packaging. We invest in protecting our people, developing future talent, and enabling greater...
-
IT Site Shared Services
3 weeks ago
Summit, United States Bristol-Myers Squibb Full time**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...
-
Framing Supervisor
1 month ago
Browns Summit, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to customer...
-
Framing Supervisor
1 month ago
Browns Summit, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to customer...
-
Framing Supervisor
2 weeks ago
Browns Summit, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to customer...
-
Summit, United States Bristol-Myers Squibb Full timeWorking with UsChallenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
-
Framing Field Supervisor
1 week ago
Browns Summit, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Field Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to...
-
Framing Field Supervisor
1 month ago
Browns Summit, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Field Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to...
-
Framing Field Supervisor
2 weeks ago
Browns Summit, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Framing Field Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to...
-
Associate Director, MS&T Site Lead
3 weeks ago
Summit, United States Bristol-Myers Squibb Full timeWorking with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
-
Estimator-Custom Builder-Construction
3 weeks ago
Summit, United States Residential Builder Full timeJob DescriptionJob DescriptionJob responsibilities include estimating for a High-End Residential Custom Builder-New home construction or significant gut renovations and additions, Project sizes range from $750k to over $14mm. Must be able to: read drawings, perform estimating duties,communicate with sub-contractors and vendors, be proficient in Excel, and...
-
Restoration Supervisor
1 month ago
Lee's Summit, United States G&C Services, LLC dba SERVPRO Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceHealth insuranceOpportunity for advancementTraining & developmentVision insurance G&C Services, LLC dba SERVPRO Restoration Supervisor (Crew Chief)Do you love helping people through difficult situations? Then, dont miss your chance to join our franchise as a new Restoration Supervisor. As a new...
-
Restoration Supervisor
1 month ago
Lee's Summit, United States SERVPRO Full timeBenefits: Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance G&C Services, LLC dba SERVPRO Restoration Supervisor (Crew Chief) Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Supervisor. As a new Restoration...
-
Customer Account Analyst
3 weeks ago
Summit, New Jersey, United States CSL Full timeThe OpportunityJoin a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from...
-
Senior Customer Account Analyst
1 month ago
Summit, United States CSL Full timeThe Opportunity Join a company that finds solutions to complex challenges. With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines. We operate as one integrated global organization drawing together expert staff from...