Receptionist

3 weeks ago

Edison, United States May Street Surgi Center Full time

**Responsibilities**:

- Philosophy
- Supports the center’s ideology, mission, goals, and objectives
- Performs in accordance with the center’s policies and procedures
- Follows the center’s standards for ethical business conduct
- Conducts self as a positive role model and team member
- Recognizes patients’ rights and responsibilities and supports them in performance of job duties
- Participates in center committees, meetings, in-services, and activities
- Communication
- Communicates effectively and professionally with patients, visitors, physicians, and coworkers
- Interacts with others in a positive, respectful, and considerate manner
- Financial practices
- Uses center resources appropriately and avoids wasteful practices
- Reports wasteful practices
- Analyzes work area and makes recommendations for potential cost-effective improvements
- Compliance program
- Contributes to the progress and development of the center’s adopted compliance program
- Performs according to established compliance policies and procedures
- Performance-improvement program
- Contributes to the progress and development of the center's adopted performance-improvement program
- Performs according to established performance-improvement policies and procedures
- Safety/risk-management program
- Adheres to safety policies and procedures in performing job duties and responsibilities
- Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
- Responds to emergency situations with competence and composure
- Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately
- Identifies center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
- Professional competence
- Participates in continuing education and other learning experiences
- Shares knowledge gained in continuing education with staff
- Maintains membership in relevant professional organizations
- Seeks new learning experiences by accepting challenging opportunities and responsibilities
- Welcomes suggestions and recommendations
- Receptionist duties
- Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
- Receives and distributes all mail and special deliveries
- Greets patients and provides necessary paperwork for completion
- Notifies appropriate nursing staff that patient is present after patient has completed paperwork
- Keeps track of patient’s family, patient’s driver, etc.
- Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
- Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
- Calls appropriate agencies for assistance in case of emergency
- Performs other miscellaneous office/clerical duties as needed
- Billing duties (if billing/collections done in-house)
- Stamps the back of each check with deposit stamp at time of receipt
- Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients
- Separates EOBs from checks and attaches original EOB to copy
- Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
- Verifies credit cards if used and issues appropriate duplicate receipts
- Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
- If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log
- Balances log to cash/checks/credit card payments
- Completes deposit log for patient and insurance payments
- Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
- If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs
- Balances deposit log to payments-received log less credit card payments

Responsibility for Assets
- Responsible for incoming cash, checks, and credit card receipts until balanced and delivered to business office manage

**Qualifications**:

- Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
- Ability to promote favorable center image with physicians, patients, insurance companies, and general public
- Ability to make decisions and solve problems

**Requirements**:

- High school diploma or GED certificate
- Training or courses in business office activities preferred
- Good typing skills
- Good communication skills
- Good computer skills
- Strong ethical and moral character reference
- Bi-lingual Preferred but not necessary
- Medical receptionist experience
- ASC experience preferred

Job Quality
- Accuracy
- Attenti

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