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Jr IT Support Analyst

3 months ago

Bakersfield, United States Wm Bolthouse Farms Inc Full time

**THE ROLE**: Jr IT Support Analyst**
- ** This position will report to the: Technical Support Supervisor**:

- ** Travel Requirement: None**:

- ** Location: Bakersfield, CA**:

- ** FLSA Status: Non-Exempt**:

- ** Shift: M-F, 10pm-7pm**:

- ** Employment Category: Full Time - Regular**:

- ** Pay Range**: $22-$24**

**STRONG HISTORY. EXCITING FUTURE.**

**WHAT YOU’LL BE RESPONSIBLE FOR IN THIS ROLE**

**JOB DUTIES**:

- Provide users with technical support, responding to their needs and questions, resolving various issues.
- Respond to technical emergencies and prioritize/escalate support calls while meeting strict SLA guidelines with our end-users.
- Perform Anti-virus and end client vulnerability remediation.
- Install, upgrade, and configure network printing and software tools.
- Meet or exceed Service Level Agreement expectations.
- Provide tier one technical LAN support, escalate with detailed findings to tier 2
- Provide Operational Support for Windows 2016+ Servers and Backup Exec
- Plan, prepare and update technical documentation
- Maintain knowledge of the latest technologies

**WHAT WE’RE LOOKING FOR**

Minimum Qualifications:

- High School Diploma
- 2+ Years’ experience working in IT Service Desk/Help Desk, or Desktop Support in a fast-paced, high tech environment with demonstrable technical skills
- Highspeed internet connection (Download speeds 50Mbps or higher)

Additional Required Qualifications:

- Knowledge and use of Web conferencing software.
- Knowledge of Anti-Virus product support (virus and spy-ware cleaning)
- Knowledge of Microsoft Windows 7 & 10 and current versions
- Knowledge of MS-Office Suite 2010/2013/2016/O365 and current versions
- Working knowledge of VPN connections and Citrix environment
- Active Directory user creation and termination process
- Ability to work with PC Hardware (Desktop/Laptop/Printers, Imaging, Troubleshooting & Diagnostics)
- Learn and adapt to new technologies quickly
- Excellent customer service skills with appropriate mix of empathy and assertiveness
- Excellent communication skills (written and verbal language)
- Analysis & Decision-making skills (ability to make sound independent judgments, e.g. when to escalate issues or how to address issues not seen before)
- Team Player (experienced working as part of a Customer Support/Help Desk Team)
- Proven analytical and hardware/software troubleshooting abilities
- Strong organizational and follow-through skills
- Strong work ethic and Initiative (“go-getter”)
- Must be able to work independently with little to no supervision

Preferred Qualifications:

- Associates or Bachelors in an IT related field
- Competency certifications are a plus (CompTIA, Microsoft, VMWare, etc)
- Proficient in Ivanti Service Manager or 3-5 years’ experience in other ITSM tools
- Experience with Cell/Smartphone support (iPhone, Android) a plus
- Experience with _Symantec_ Backup Exec knowledge
- Experience with ESET tools and functions
- Experience with Kronos, Oracle, JDEdwards, Business Objects or WMS software

Physical Demands:

- Occasionally will be lifting up-to 20 pounds
- Must be able to sit for an extended period during work hours

**WHAT WE OFFER**

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.
- Medical
- Dental
- Vision
- Group Life and AD&D
- Voluntary Life and AD&D
- Group Short-Term Disability
- Group Long-Term Disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401(k)
- Paid Time Off

**EQUAL EMPLOYMENT OPPORTUNITY**

**REASONABLE ACCOMMODATIONS**

**RECRUITMENT AGENCIES**:
***Bolthouse Farms does not accept unsolicited agency resumes. Bolthouse Farms is not responsible for any fees related to unsolicited resumes.

1st shift (10pm-7pm) Monday-Friday