Esl Summer Camp Director

**Location in New York**: St. John’s University (Queens Campus).

**Dates**: June 26 - August 13, 2024

The Center Director is required to complete preparatory tasks and engage in remote work, with a flexible time commitment of 80 to 160 hours two months before the official start date, with all terms open to negotiation.

**Your key tasks will consist of, but not be limited to**:

- Student Supervision_
- Act in loco parentis to ensure and maintain student discipline, welfare, safety, and security.
- Initiate appropriate disciplinary actions where necessary.
- Deal with any medical issues and emergencies.
- Stakeholder relations_
- Manage relationships with clients (agents, chaperones, students, and parents) and seek feedback to ensure their satisfaction with the program.
- Manage relationship with the host university.
- HR_
- Update staff handbooks and train the team.
- Effectively plan and oversee the arrival, check-in, and check-out processes for staff.
- Develop and execute training sessions for new staff members, covering both virtual and on-site formats.
- Collect all relevant new hire paperwork from staff and submit to the main office.
- Establish and maintain a positive working atmosphere.
- Counsel and manage stressed staff.
- Facilitate and guide professional development meetings, seminars, and team-building activities
- Supervise the management team in devising weekly schedules of work for teachers and activity counselors ensuring staff gets adequate time off.
- Devise weekly schedules of work for the admin and management teams ensuring staff get adequate time off.
- Promptly document and report accurate work schedules to the main office for payroll processing.
- Assist the main office in interviewing, hiring, and training new staff.
- Administration_
- Read and understand all handbooks and manuals to be aware of your own role as well as those of the rest of the team. Keep the manuals up-to-date by making necessary ongoing changes.
- Open the center and establish systems.
- Check, file, and follow up on incident reports as and when needed.
- File weekly and end-of-summer reports.
- Ensure that paperwork on all students on site is correct and complete in advance.
- Ensure that any student who leaves the campus with someone who isn’t a member of YES USA staff is signed out and then signed back in accordingly.
- Oversee the allocation of beds and supervise the administrative team in ensuring precise record-keeping.
- Supervise the activity manager in ordering meals on campus and maintain accurate records (collect payment confirmations and receipts, etc.).
- Ensure the office is functioning and secure at all times.
- Book all airport transfers and MetroCards in advance.
- Manage stock (e.g. paper, office, and teaching supplies, dinnerware, etc.) to prevent wastage and get approval from the main office to order extra stock in good time.
- Staff and supervise daily room checks. Deal with any problems or emergencies.
- Schedule and supervise mid-stay cleanings and linen exchange.
- Close the center, pack and list all stock, ship to the main office when needed.
- Submit weekly student and chaperone feedback reports to the main office.
- Supervise the admin team in collecting and storing pictures and videos for each group and posting them on social media.
- Create and ensure student and chaperone e-boards are updated.
- Protect and maintain YES USA equipment and resources and return them to YES USA (e.g.T-shirts, MetroCards, sports equipment, etc).
- Arrivals/Departures_
- Ensure the campus is checked on arrival and any breakages/damage is noted and agreed upon with the host institution before the arrival of new students.
- Liaise with the host institution and supervise the admin team to ensure everything is ready for arrivals (rooms are clean, beds are made, etc.).
- Manage arrivals (transfers, welcome/check-in procedures) and departures (room inspections, return of damage deposits, transfers, etc.) to make sure they go as smoothly as possible.
- Order meals and supervise staff in managing welcome meals on campus.
- Have welcome packets ready for students/groups (e.g. MetroCards, credit cards, etc.) and distribute them to chaperones or direct students upon arrival.
- Collect student damage deposits.
- Lead student orientations and end-of-course ceremonies.
- Conduct chaperone orientations.
- Supervise students during the first few days in the cafeteria and make sure they are following rules, etc.
- Financial_
- Keep petty cash ledger.
- Manage secure financial information (student damage deposits, etc.).
- Complete financial reports (e.g. daily bed occupancy, number of cafeteria meals, deliveries with original receipts, excursion bookings, etc.).
- Executive_
- Be aware of everything happening on campus.
- Quality management - ensure we meet and exceed shareholder expectations in levels of service provision.
- Conduct daily chaperone meetings and ensure the standard program is respected and delivered