Internet Representative Darcars of Silver Spring
1 month ago
**DARCARS Automotive Group** is now hiring for an **Internet Representative **to join our team
As an **Internet** Representative,** your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.
**In this role, you'll**:
- Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
- Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
- Adhere to customer communication scripts
- Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
- Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
**For this role, you'll need**:
- Associate's/Bachelor's degree preferred
- No experience necessary
- You are computer savvy with a full working knowledge of Microsoft Office Suite
- You are a quick-study, able to absorb substantive product and service information
- You have exceptional listening, verbal, and written communication skills
- You are able to work evenings and weekends
- You have demonstrated a commitment to process improvement, innovation, and excellence
- You are persistent, and have a good sense of humor
- You are eager to learn new things and share new ideas in a collaborative, team environment
***Benefits**
- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
- This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor._
- DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply._
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