Master Technician

2 months ago

Kingston, United States Alliance Global Solutions Full time

Alliance Global Solutions is a leading provider of internet and phone services, and we are expanding our installation team in the **Kingston, NY area**. We are looking for a motivated and customer-focused Master Technician to join our team. As a **Master Technician**, you will play a crucial role in delivering top-notch services to our customers' homes and small businesses while providing leadership to your peers. The Master Technician will assist in training, coaching, and developing other technicians in the field to achieve the highest in performance and quality objectives.

**Responsibilities**:

- Independently visit customers' homes and small businesses to professionally install and troubleshoot internet and phone services.
- Work collaboratively with your team to complete daily assigned tasks and ensure all customers have a positive installation experience.
- Safely use hand, power tools, and prioritize safety.
- Ensure that all installed services meet the scope and expectations of the service provider using company-provided tools and test equipment.
- Drive a company-provided vehicle to job sites in a professional and safe manner, adhering to all company driving policies.
- Always maintain a well-stocked and clean vehicle.
- Complete job ticketing accurately and in a timely manner.
- Provide exceptional, professional customer service at every job site.
- Must possess strong performance, management, and communication skills to deliver a consistent message of performance expectations.
- Ensure new technical practices, and customer contact skills are being delivered by peers.
- Work with the Area Operations Manager to schedule workforce appropriate to workload.
- Must be able to work flexible hours with the understanding that workdays can be more than normal hours and some weekend and holiday work may be required.
- Must be knowledgeable and capable of performing emergency installation/service work (

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