Information Technology Analyst

1 month ago

Harrisonburg, United States James Madison University Full time

**Working Title**: Information Technology Analyst

**State Role Title**:Information Technology Specialist II

**Position Type**:Full-time Staff (Classified)

**Position Status**:Full-Time

**College/Division**:University Advancement Unit

**Department**: 400310 - JMU Foundation, Inc.

**Pay Rate**:Maximum Starting

**Specify Range or Amount**: $69,000

**Is this a JMU only position? **No

**Is this a grant-funded position? **No

**Is this a Conflict of Interest designated position? **No

**Beginning Review Date**:04/24/2024

**About JMU**:
Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

**General Information**:
James Madison University Foundation is an independent 501 (c)(3) not-for-profit organization, formed to support and serve the James Madison University community. The Foundation accomplishes its mission through funds management efforts, including endowment management. The Foundation manages its own IT environment and data which is unique to most areas on campus.
Foundation employees enjoy a wide array of benefits which include:

- Vacation, holiday and parental leave in alignment with James Madison University policy
- Flexible summer hours
- Generous medical, vision, and dental coverage
- Retirement plan options and competitive employer matching
- Access to JMU facilities and resources
- Access to state-wide employee discounts

**Duties and Responsibilities**:
Provide end user support and oversee hardware and software management. Initiate regular hardware ordering and troubleshoot hardware and software functionality issues for individual users. Develop and conduct user training as needed.

Serve as the Foundation’s IT liaison in collaboration with third-party IT support and the university. This role will regularly communicate with the Foundation’s managed IT service provider and lead IT project initiatives. Cross-functional collaboration among different departments and areas on campus, including JMU IT, will be required. This role will also function as the point of contact for strategic IT initiatives of the university involving the Foundation.

Support information management within the Foundation. Foundation information is used by a wide variety of university stakeholders. This position would develop and maintain business workflow documentation and assist with data transfer among systems. Data quality assurance, data privacy compliance, and ensuring adherence to Foundation data management policies will be key responsibilities of this position.

Conduct research and analysis to find trends, best practices, and opportunities for innovation. Explore opportunities to automate existing business processes through new technologies.

**Qualifications**:

- Demonstrated previous professional experience in end user support and/or project management. Project management experience involving multiple stakeholders across divisions, departments, or areas is beneficial.
- Familiarity with IT security and compliance requirements, including data protection protocols.
- Strong technical proficiency. Prior software engineering or technical support experience is beneficial.
- Proven track record of excellent customer service.
- Demonstrated ability to problem-solve, communicate effectively, and lead change.
- Exceptional organizational skills and the capacity to manage multiple daily priorities.

**Conditions of Employment**:
Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm id

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