Help Desk Technician
3 weeks ago
**WHO WE ARE**:
**ABOUT THE ROLE**:
Provide hardware and software troubleshooting, network maintenance, and end-user training while demonstrating strong communication skills and a customer-centric approach.
**Technical Skills**:
- Basic understanding of computer hardware and software components.
- Familiarity with routers, switches, firewalls.
- Proficiency in troubleshooting common computer issues (e.g., hardware, software, connectivity).
- Familiarity with operating systems (e.g., Windows, macOS, Linux).
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Ability to diagnose and resolve basic network problems.
- Experience with ticketing systems for issue tracking.
- Familiarity with remote desktop support tools.
- Optional scripting or programming skills.
- Familiarity with cloud services (e.g., Microsoft 365, Google Workspace).
- Experience in maintaining hardware and software inventories.
- Basic hardware repair and component replacement skills.
- Proficiency in installing operating systems.
- Skills in managing and troubleshooting remote desktop connections and VPNs.
- Ability to use and update knowledge base articles.
- Documentation skills for troubleshooting steps and resolutions.
- The capability to provide basic end-user training.
- Knowledge of cybersecurity best practices.
- Familiarity with mobile device troubleshooting (e.g., smartphones, tablets).
- A deeper understanding of systematic troubleshooting techniques.
- Ability to handle multiple support requests and prioritize effectively.
- Experience with software installation and updates.
***Soft Skills**:
- Communication skills, both written and verbal.
- Strong customer service orientation with a friendly and patient demeanor.
- Problem-solving and critical-thinking abilities.
- Ability to work well under pressure and handle stressful situations calmly.
- Attention to detail and accurate procedure following.
- Time management skills for task prioritization.
- Adaptability and willingness to learn new technologies and processes.
- Team player who can collaborate effectively with colleagues.
- Professionalism and a strong work ethic.
**Education and Experience Required**:
- Bachelor’s degree in IT, Computer Science or relevant field
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