Sales Associate Iii
7 days ago
For over 30 years, one Company has represented quality & leadership - **Highland Homes****:
- where building careers goes hand in hand with excellence in new home construction. Highland’s employee owners thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the Company’s overall success. **Employee Owned. Customer Focused.**
Highland Homes is currently accepting resumes for a **Sales Associate** position. This purpose of the Sales Associate position is to properly assist the Sales Counselor in the process of selling homes, and to provide all necessary information to prospective homebuyers in his/her absence, including terms of a contract. The Sales Associate may be required to assist and support the Construction and Marketing teams, from time-to-time, on an as needed basis.
**Job Duties and Responsibilities**:
The following duties and responsibilities must be successfully carried out and faithfully addressed in order to meet the objective of this position:
**Sales**: The Sales Associate is responsible for supporting the Sales Counselor in the profitability, quantity and quality of sales and contracts in his/her subdivision. Contracts, financing and closing issues shall be coordinated through the Sales Counselor and Sales Associate. Option pricing shall be taken from the “Option Matrix” unless special consideration and approval is received from the Division Manager.
**Opening**: The Sales Associate must arrive at the model each workday in time to unlock the model(s), turn off all the exterior lights, check the radio station for appropriate music and volume, visually inspect the interior and exterior of the model(s) for cleanliness, order light bulbs, etc. and report any and all deficiencies to the Construction Manager for correction or repair, so that the **model is open and ready for business by 10:00 a.m. (12:00 p.m. Sundays)**. The Sales Associate shall consistently follow up and monitor the model(s) throughout the day for any of the above-mentioned concerns. Unlock all spec-home inventory and put up “open” signs as required. The Sales Associate is responsible for adhering to all safety program requirements at all times.
**Professional Business Attire**: The Sales Associate must have a good understanding of all Company policies and procedures, Core Values and Guiding Principles. The Sales Associate shall adhere to the Company’s business dress code and grooming practices, and appear professional at all times. Acceptable clothing for men includes sport coats, dress shirts with a tie and slacks. Conservative dresses, blouses and sweaters with skirts or dress slacks are appropriate for women.
**Transportation**: The Company’s expectation is that every buyer is put into a Sales Associate or Sales Counselor’s car and given an appropriate tour of the neighborhood. The Sales Associate must have a vehicle that is reliable and has the ability to accommodate a minimum of 3 people (not including the driver). The vehicle should remain clean on the interior and exterior.
**Greeting**: When the Sales Counselor is not present, the Sales Associate shall meet and greet all incoming customers promptly, obtain a registration card for each prospective homebuyer and be able to adapt his/her communication style to match prospective buyers. The Sales Associate shall offer refreshments as required, and try to make each potential customer as comfortable as possible. The Sales Associate must assist the Sales Counselor in effectively communicating all helpful and pertinent information to the customer, as well as retrieve the appropriate information for the Sales Counselor to follow-up appropriately and professionally.
**Knowledge/Real Estate License**: The Sales Associate must have a good understanding of the Company’s product, and be able to answer questions pertaining to the building process, area schools, financing, shopping, parks and playgrounds, buyer profile for community and any other pertinent information about the surrounding community. The Sales Associate must possess good work habits and must be adaptable to the situation at hand. The Sales Associate must also have very strong knowledge of the plan mix for the community program outline. The Sales Associate agrees that if they hold an active Real Estate License, the Real Estate License is to be placed on inactive status during the term of their employment with the Company.
**Training & Development**: The Sales Associate will attend and actively participate in scheduled training sessions.
**Highland Selling System**: Sales Associate II & III shall be completely familiar with and able to explain and utilize the Highland Selling system. (A copy of the Highland Selling system should be in your office at all times).
**Inventory**: The Sales Associate may help select the home plans and lots, in conjunction with the Sales Counselor, for his/her spec-home inventory and get approval through the Area Manager prior to
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