Patient Services Representative Bilingual

2 weeks ago

Aurora, United States VNA Health Care Full time

Job Code:
- 05022024.PSR- Location:
- Aurora, Illinois- FT/PT Status:
- Regular Full Time**Description**:

- Employee performs accurate registration as well as clerical and record keeping duties to assist in the creation of high functioning, patient-focused clinic operation. Must be willing to cover Elgin and Bensenville as needed.

**Primary Functions**:

- 1. Utilizing the AIDET communications framework, consistently uses a professional, courteous approach to facilitate communication with patients, Providers and third party intermediaries.
- 2. Conducts client registration interview. Collects or confirms all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into the ESS.
- 3. Schedules appointments and records reason for visit on the patient notes in the scheduling software system.
- 4. Informs patients of any preparation or special requirements for their appointments
- 5. Provides travel directions to patients when necessary.
- 6. Accurately identifies patient in MPI
- 7. Verifies coverage and benefits thru on-line process for each appointment.
- 8. Identifies clinical and financial criteria that require involvement of case management team or Benefits Specialist.
- 9. Resolves clinical scheduling conflicts to accommodate the needs of all involved parties
- 10. Confirms patient’s payment sources utilizing on line systems; accurately interprets financial cues; provides patient with payment plan information or consults with a Team Lead, Universal Benefits Specialist or Coordinator as needed.
- 11. Responsible for explaining Health Center fee schedule to all clients and collection of fees based upon client income.
- 12. Identifies deductibles, co-payments and outstanding balances according to policy communicating the amounts due to the patient and the payment expectations.
- 13. Maintains annual goals for registration accuracy, call release status, call handle time and average department call answer time.
- 14. Understands and follows Health Center infection control policies.
- 15. Translates or obtains language line assistance for clients and staff as requested.
- 16. Responsible for other duties as assigned by AVP or Coordinators
- 17. Initiates communication with supervisor to ensure an efficient use of available work time.
- 18. Acquires a general knowledge of the workload and specialized knowledge of other job duties in the Health Center Revenue cycle through cross-training
- 19. Other duties as assigned.

**Qualifications**
- 1. Education as developed through the attainment of AS degree or equivalent work experience in a medical office or Hospital in a similar role.
- 2. Minimum of one year experience in medical office preferred.
- 3. Bilingual in Spanish/English as follows: Speaking - Required. Reading - Preferred. Written - Preferred.
- 4. Ability to alphabetize and add/subtract/multiply and divide as necessary.
- 5. Health policies and requirements met.

**Essential Functions/Physical Requirements**:

- 1. Ability to effectively communicate verbally and in writing.
- 2. Manual dexterity sufficient to perform primary keyboarding, scanning and filing functions. 40 WPM preferred
- 3. Tactile, visual and olfactory senses intact.
- 4. Ability to deal with high levels of stress.
- VNA complies with all laws enforced by EEOC and ADA.
- Revised: 05/15, 11/15, 6/20, 4/22
- Last Review Date: 04/15, 11/15, 3/17, 6/20, 4/22, 4/23

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