Claims Administrator

4 weeks ago

Berlin, United States Royal Plus Full time

Royal Plus, Inc. is currently seeking an Claims Administrator for our Berlin,MD office. Duties include, but are not limited to:

- Handle Emergency Mitigation/Restoration calls
- Work closely with Estimators, Project Managers and Field Technicians
- Data entry
- Spreadsheet maintenance
- Accounts receivable
- Several other office duties assigned

Hours are Monday through Friday 8:00 A.M. -5:00 P.M. with rotating evenings/weekends during peak season.

Qualification/Skills:

- Must have a valid drivers license, with reliable transportation to and from work
- Must be at least 18 years of age
- 3+ years of Excellent Customer Service experience
- 3+ years of QuickBooks experience
- 3+ years of Microsoft Word, Excel & Outlook experience
- 1+ years of Commercial & Residential Restoration experience
- 3+ years of Data Entry & Spreadsheet Maintenance
- 1+ years of TPA experience: XactAnalysis, Alacrity & Symbility
- Type 40+ wpm
- Knowledge of industry policies
- Communicate well; verbally and written
- Conduct themselves in a professional manner
- Maintain Teamwork with Respect at all times
- Maintain a positive attitude
- Available weekends & holidays for on-call rotation after training.
- Available to work overtime when required.
- Available to travel with our CAT Team _if needed_
- Personable and professional individual who makes a good first impression with customers

Job Duties:

- Answer multi-line phone system
- Dispatch Emergency Calls to our Mitigation Department
- Schedule Reconstruction, Mold Remediation & Asbestos Abatement Inspections with local Estimator
- Create job files & enter customer's information into company software.
- Data Entry
- Spreadsheet Maintenance
- Invoicing
- Post payments
- Job Tracking
- Work closely with Project Managers, Insurance Carriers/Adjusters & Property Management Groups
- Update TPA notes and correspondence from Adjusters

Physical Requirements:

- While performing the duties of this job, the employee is regularly required to sit or stand for extended periods of time. Normal manual dexterity is required.
- Normal speaking and hearing abilities to interact with others in an office environment, over telephone or other video conferencing platform.
- The employee is occasionally required to stand; walk; and reach with hands and arms and continuously repeat the same hand, arm finger motion many times as in typing.

**Benefits**:

- Health, Dental, Vision, Life Insurance (Eligible 1st of the month after 60 days)
- Paid Vacation days (one (1) week, or five (5) days, of paid vacation after one (1) year of employment. Two (2) weeks, or ten (10) days of paid vacation after three (3) years of employment. Three (3) weeks, or fifteen (15) days of paid vacation after seven (7) years of employment)
- Paid Holidays (Eligible after ninety (90) days of full-time employment)
- AFLAC supplemental insurance
- 401(k) with Match Plan (Royal Plus will match employee’s deferral up to maximum of 3% of employee

compensation)

Equal Employment Opportunity: As an Equal Opportunity Employer,_ all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability_

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