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Night Auditor/front Desk Clerk

4 months ago


Cumberland, United States Hampton Inn Cumberland Full time

**Responsibilities**
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and other amenties
- Promote all hotel amenities, conveniences and programs offered
- Liaise with Housekeepers to provide an overall comfortable guest experience
- Examine daily duties
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients

**Skills**
- Proven work experience as a Hotel Guest Service Rep or similar role
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation

**Job Type**: Part-time

Pay: From $31,200.00 per year

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Are you available to work night shift from11pm-7am ?
- Briefly describe your customer service experience and hotel experience if any.

Shift availability:

- Night Shift (required)

Work Location: In person