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Night Auditor/front Desk Clerk
4 months ago
**Responsibilities**
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and other amenties
- Promote all hotel amenities, conveniences and programs offered
- Liaise with Housekeepers to provide an overall comfortable guest experience
- Examine daily duties
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
**Skills**
- Proven work experience as a Hotel Guest Service Rep or similar role
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
**Job Type**: Part-time
Pay: From $31,200.00 per year
**Benefits**:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Are you available to work night shift from11pm-7am ?
- Briefly describe your customer service experience and hotel experience if any.
Shift availability:
- Night Shift (required)
Work Location: In person