Loss Prevention Representative #1512

3 weeks ago

San Francisco, United States Chevron Full time

**Job Title**: Loss Prevention Representative (LPR)

**Job Requisition Number**: JR102385

**Summary**:
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail gas stations. We are looking for hard-working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team is individuals who are self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

The Loss Prevention Representative (LPR) operates at the retail facility and provides exceptional customer service and ensures the safety and security of our guests, team members, and property. The LPR works in support of the station manager, with a focus on physical safety, operational shortages, and the occasional investigation. LPRs perform customer greetings and routine site safety activities along with other assigned housekeeping roles to support a safe and secure work environment. The LPR demonstrates the company’s core values of safety, diversity, inclusion, integrity, and trust.

**Job Expectations**:

- Maintain courteous, professional contact with co-workers, customers, vendors, and the community at large.
- Maintain neat appearance and good personal hygiene in compliance with CSI image and uniform standards.
- Support and follow established safety, security and quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
- Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
- Regular and punctual attendance is required.

**Essential Functions**:

- Provide exceptional guest service. Greet and thank all customers, respond to customer questions, and assist customers to find products.
- Ensures the safety and security of our guests, team members, and property.
- Using company processes, involving the appropriate people in emergency situations, and communicating all significant incidents
- Aware of actionable insights to mitigate shortage risks in order to drive sales, improve accuracy and in-stocks through theft prevention and resolution, and lead through emergency events to protect our guest, team and brand.
- Provide a strong and friendly visual presence to deter theft and other criminal activities and to ensure a safe and comfortable environment for employees and customers.
- Regularly patrol and monitor the station, including internal and exterior property parking lots and fuel islands.
- Be attentive, observant, and alert, promptly report any unusual occurrences, as appropriate, to facility management or law enforcement; prepare written reports as requested.
- Respond appropriately to security and safety issues, leverage de-escalation techniques and other tools in accordance with CSI’s policies.
- Provides required documentation of station incidents and activities to the station management.
- Other duties as assigned by management include:

- Station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
- Display goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.

**Requirement/Qualifications**:

- Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
- Ability to engage with customers and build positive, helpful rapport through effective and friendly communications.
- Ability to handle challenging situations and make decisions in a timely manner. Demonstrated skills in de-escalation of customer situations.
- Ability to write reports. Ability to understand and carry out oral and written directives.
- Strong attention to detail.
- Ability to work both independently and in team settings.
- Security and loss prevention experience preferred.

**Travel**:
Rare, limited to required training and coverage for nearby stations.

**Physical Demands Include but are not limited to**:

- Ability to stand and walk for long periods of time on hard and uneven surfaces.
- Ability to bend, lift, push, and move products using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
- Periodic exposure to all outdoor conditions during daylight hours.
- Moderate exposure to walk-in coolers and freezers at 34 F or lower.
- Frequent handwashing and attention to personal cleanliness standards.
- Must be at least 18 years of age or older to work in California, Oregon or Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10 pm to 6 am. We offer a $1.25 per hour shift differential for hours worked between 10:00 PM to 6:00 AM.

USA-based job position at a local station. Visas will not be granted.

**Salary Range: $24.25

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