Specialist, Consulting Programs
2 weeks ago
**WHAT MAKES US A GREAT PLACE TO WORK**
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are a **Glassdoor Best Place to Work** and we have maintained a spot in the top four since its founding in 2009. We believe that diversity, inclusion and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
**WHO YOU’LL WORK WITH**
A key member of the New York program management, staffing and office operations teams, supporting the local Staffing/Program Management team and Office Head. This role reports into a member of the Program Management team but interacts across the entire Program Management team, the HR VP, the Office Head, the Business Operations team, and the Human Resources and HR Shared Services teams. This position will be based in New York City (hybrid).
**WHAT YOU’LL DO**
Staffing operations and planning
- Support new case staffing logistics
- Write and send staffing survey and maintain list of available consultants by tenure
- Coordinate communications in advance of calls with case leadership teams
- Code staffing assignments into HR IS system (“BOSS”)
- Provide ongoing case logistics support
- Maintain ongoing list of current cases / supervisors / ombudspeople
- Track case end timing for check-ins
- Manage vacation approvals for junior Associate Consultants, escalating as needed
- Support capacity planning by inputting upcoming case rolls into BOSS
- Support planning and execution of on-going staffing-driven and people-focused meetings
- Coordinate directly with the members of the Associate Consultant/ Consultant/ Manager Program Management teams to prepare for and facilitate the regularly occurring "People" meetings
- Work with Program Managers to establish priorities, arrange for required content, and maintain an eye on continuous improvement of the meeting format and content
- Assist Program Managers with the assembly of class meeting materials and setting the schedule for each class to ensure proper content is being delivered to various cohorts within the general consulting classes
- Promotions support** - **Work with Program Managers and Promotion Committee Heads to support promotion decision-making process for Associate Consultants and Consultants/Managers
- Support diligence process including assignment of Guardians, preparation of diligence packs for Guardians, preparation of materials for committee meetings and logístical support as needed
Professional development (PD) support
- Ratings process - Drive process for the bi-annual consulting staff ratings effort, including:
- Be an expert on and team with the regional HR Shared Service Center (SSC) and local HR team to ensure consistent policies are applied in ratings processes and follow through the review execution - e.g. policies for first year AC/Cs, returning employees, direct promotes, new managers, etc.
- Following review delivery, team with HR SSC, local HR and staffing to ensure staffing is playing the right role in performance management - e.g. tracking of individuals on performance watch and status / processes, communications to PD reviewers, etc.
- Serve as first line of local office expertise for people data issues related to the HR SSC (e.g. assessing accuracy of availability report, quality-control for upward feedback, etc.)
- PD advisor and mentor assignments
- Run annual process to gather and collate input on preferences, match preferences, and communicate assignments
- Prepare dashboard of current subscriptions and maintain master reference list
- Monitor joiner / leaver information to identify new PD advisor/sponsor requirements (manage ad hoc PD advisor assignments for transfers in as well as assignment of sponsors)
- Partner with HR to proactively identify where new PD advisor/sponsor matches will need to be made due to LOAs, departures, etc.
- Manage ongoing review timeliness
- Team with the HR SSC to ensure consistent data is used in the review triggering process
- Manage overdue review escalation process, involving program management and office leadership as necessary
Ad-hoc support
- Support trainer identification for in-office trainings
- Partner with AC/Consultant Program Management on survey and data requests needed to support talent initiatives
- Run ad hoc reports and analyses as requested by Program Management and Operations team
**ABOUT YOU**
- Minimum of three years of professional experience
- Demonstrated experience working in a client-service environment is highly preferred
- ** Must be willing to work in the New York office 3 days a week (hybrid)**:
- Strong customer service, organization, interpersonal and communication skills
- Ability to deal with highly confidential information appropriately
- Abilit
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