![Starfire Direct](https://media.trabajo.org/img/noimg.jpg)
Order Processing Specialist
2 weeks ago
**About us**
Starfire Direct, founded in 2007 and headquartered in Temecula, California, is a leading online provider of high-end fire pits, fireplaces, and outdoor living products. The company excels in offering custom solutions for enhancing outdoor spaces, making it a top choice for both residential and commercial installations. What sets Starfire Direct apart is its focus on direct-to-consumer sales, enabling it to offer unique products that transform backyards into luxury outdoor living areas. Recently acquired by Blackford Capital, Starfire Direct is positioned for significant growth through product innovation and market expansion, continuously redefining the outdoor living experience.
**Introduction**:
Join our team at Starfire Direct as an Order Processing Specialist In this role, you will be instrumental in managing the flow of orders through our supply chain, ensuring accuracy and efficiency from order receipt to fulfillment. This position is ideal for someone who thrives in a fast-paced environment and is committed to providing outstanding customer service.
**Responsibilities**:
- **Order Entry and Management**: Accurately process incoming orders, review order details, and ensure all necessary information is available to fulfill orders efficiently.
- **Customer Service**: Act as the primary point of contact for customer inquiries related to orders, providing timely and accurate responses. Resolve issues concerning orders or shipping in a customer-friendly manner.
- **Inventory Monitoring**: Coordinate with the inventory team to monitor stock levels, ensuring availability for incoming orders. Assist in managing inventory database to reflect real-time information.
- **Shipping Coordination**: Work closely with logistics to schedule shipments, ensuring that products are delivered in accordance with customer timelines and expectations.
- **Reporting**: Generate regular reports on order status, inventory levels, and fulfillment accuracy to help the management team make informed decisions.
- **Continuous Improvement**: Participate in ongoing process improvement initiatives to enhance order processing efficiency and customer satisfaction.
**Qualifications**:
- High school diploma or equivalent; college degree preferred.
- Experience in order processing, customer service, or in a related field.
- Strong organizational and time management skills, with a proven ability to handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with a customer-oriented approach.
- Proficiency in MS Office and experience with order management systems.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement within a rapidly growing company.
- A vibrant and inclusive workplace culture.
**How to Apply**:
Please submit your resume along with a cover letter, detailing your experience and why you would be a perfect fit for our team.
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
**Experience**:
- Microsoft Office: 1 year (preferred)
- Customer service: 2 years (preferred)
Ability to Commute:
- Temecula, CA 92590 (required)
Work Location: In person
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