Technical Support Specialist
1 week ago
JobID: 34753
**Position Type**:
Information Services/Specialist**Date Posted**:
6/20/2024**Location**:
District Wide**Date Available**:
07/08/2024**Closing Date**:
Until Filled
**Position / Title**: Technology Specialist**Bargaining Unit**: NON-UNION**Department/Location**: Information Services**Work Days**: 261**Reports To**: Supervisor - Technical Support Services**JD Revision Date**: 11/09/2017**Supervises**: N/A**Function / Position Summary**
Analyze and respond to requests for technical support over the phone and in person to provide solutions. Resolve technical issues or elevate resolution to Technical Support Supervisor when needed. Specialist will interact directly with supervisor, faculty, staff, students, and members of the public to ensure a level of high customer service and resolution to technical matters. Will ensure attendance and punctuality is in alignment with the district timekeeping policy. Will track and document all requests to establish and maintain department protocol and timely resolution as defined by the Director of IS. Maintains confidentiality of student/staff information in the school district and in the community. Travel within the district and surrounding communities is required.
**Job Duties / Responsibilities**
- Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
- Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
- Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
- Provide support all District testing (PARCC, MAP, ACCESS etc.).
- Provide training to end users as related to technology.
- Provide, maintain, and troubleshoot network connectivity.
- Perform routine tasks, including cleaning, to maintain computer equipment and peripherals.
- Compile and archive data as assigned.
- Maintain ongoing organization and cleanliness in assigned computer areas.
- Record school equipment and asset inventory as assigned.
- Other duties as assigned.
**Education**
- High School Diploma or equivalent.
- Bilingual English/Spanish written and verbal preferred.
**Experience / Knowledge**
- Minimum of one year, hands-on computer support experience.
- Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.
- Demonstrated knowledge of Windows operating systems.
**Physical Demands**
- Ability to lift, move, or carry up to 50 lbs. with proper technique.
- Utilize ladders with proper technique.
**Terms of Employment**
- This is a Full Time (40 hours per week) position.
- Salary and benefits are as established by the Board of Education.
**Salary Information**
- 8 hours per day
- 261 days per year
- Benefit/pension eligible
- JobID: 34753
**Position Type**:
Information Services/Specialist**Date Posted**:
6/20/2024**Location**:
District Wide**Date Available**:
07/08/2024**Closing Date**:
Until Filled
**Position / Title**: Technology Specialist**Bargaining Unit**: NON-UNION**Department/Location**: Information Services**Work Days**: 261**Reports To**: Supervisor - Technical Support Services**JD Revision Date**: 11/09/2017**Supervises**: N/A**Function / Position Summary**
Analyze and respond to requests for technical support over the phone and in person to provide solutions. Resolve technical issues or elevate resolution to Technical Support Supervisor when needed. Specialist will interact directly with supervisor, faculty, staff, students, and members of the public to ensure a level of high customer service and resolution to technical matters. Will ensure attendance and punctuality is in alignment with the district timekeeping policy. Will track and document all requests to establish and maintain department protocol and timely resolution as defined by the Director of IS. Maintains confidentiality of student/staff information in the school district and in the community. Travel within the district and surrounding communities is required.
**Job Duties / Responsibilities**
- Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
- Document all troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
- Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
- Provide support all District testing (PARCC, MAP, ACCESS etc.).
- Provide training to end users as related to technology.
- Provide, maintain, and troubleshoot network connectivity.
- Perform routine tasks, including cleaning, to maintain computer equipment and peripherals.
- Compile and archive data as assigned.
- Maintain ongoing organization and cleanliness in assigned computer areas.
- Record school equipment and asset inventory as assigned.
- Other duties as assigned.
**Education**
- High School Diploma or equivalent.
- Bilingual English/Spanish written and verbal preferred.
**Experience / Knowledge**
- Mini
-
Elgin, United States John B Sanfilippo & Son, Inc. Full timeThe technical services specialist, ingredient and specifications, is responsible for the management of the Kosher certification process, vendor raw material specifications, technical/regulatory data and maintenance of JBSS raw material information sy Technical, Specialist, Product Development, Technology, Service, Information
-
Technical Services Specialist, Ingredient and
3 weeks ago
Elgin, United States JOHN B SANFILIPPO & SON, INC Full time**Job Title**: Technical Services Specialist, Ingredients and Specifications **Department**: Regulatory Compliance (606) **Reports to Job Title**: Regulatory Compliance, Manager **Fair Labor Standards Act Status (FLSA): X **Exempt Non-Exempt Hourly **Summary of the Position**: The technical services specialist, ingredient and specifications, is...
-
Elgin, United States John Sanfilippo & Son Full timeJob Title: Technical Services Specialist, Ingredients and Specifications Department: Regulatory Compliance (606) Reports to Job Title: Regulatory Compliance, Manager Fair Labor Standards Act Status (FLSA): X Exempt Non-Exempt Hourly Summary of the Position: The technical services specialist, ingredient and specifications, is responsible for the management of...
-
Elgin, United States John B Sanfilippo & Son Inc Full timeJob Title: Technical Services Specialist, Ingredients and Specifications Department: Regulatory Compliance (606) Reports to Job Title: Regulatory Compliance, Manager Fair Labor Standards Act Status (FLSA): X Exempt Non-Exempt Hourly Summary of the Position: The technical services specialist, ingredient and specifications, is responsible for the...
-
Elgin, United States John Sanfilippo & Son Full timeJob Title: Technical Services Specialist, Ingredients and Specifications Department: Regulatory Compliance (606) Reports to Job Title: Regulatory Compliance, Manager Fair Labor Standards Act Status (FLSA): X Exempt Non-Exempt Hourly Summary of the Position: The technical services specialist, ingredient and specifications, is responsible for the management of...
-
Elgin, United States John B Sanfilippo & Son Inc Full timeJob Title: Technical Services Specialist, Ingredients and Specifications Department: Regulatory Compliance (606) Reports to Job Title: Regulatory Compliance, Manager Fair Labor Standards Act Status (FLSA): X Exempt Non-Exempt Hourly Summary of the Position: The technical services specialist, ingredient and specifications, is responsible for the...
-
Engineering Support Specialist
2 months ago
South Elgin, United States Haumiller Engineering Co Full timeJob DescriptionJob DescriptionJoin the Haumiller Engineering Team!The Engineering Support Specialist is responsible for supporting the engineering department by creating and maintaining documentation manuals and other technical writing assignments. This position also generates bill of materials (BOMs) and enters them into the ERP system. The Engineering...
-
Engineering Support Specialist
3 weeks ago
South Elgin, United States Haumiller Engineering Co Full timeJob DescriptionJob DescriptionJoin the Haumiller Engineering Team!The Engineering Support Specialist is responsible for supporting the engineering department by creating and maintaining documentation manuals and other technical writing assignments. This position also generates bill of materials (BOMs) and enters them into the ERP system. The Engineering...
-
Office Support Specialist
2 weeks ago
Elgin, United States Community Crisis Center Full time** Hiring bonus, $750 paid the second check and at 6 months of employment. **JOB SUMMARY**: The Office Support Specialist position provides clerical support for the agency. **JOB DUTIES AND RESPONSIBILITIES**: 1. Produce office correspondence as necessary, including typing, mailing (outgoing and incoming), recording, and filing. 2. Provide support and...
-
Children's Technical Specialist
4 weeks ago
South Elgin, United States Christ Community Church Full timeAre you an audio and lighting specialist who would love to use your skills to further God's Kingdom?Does the thought of working in the fast-paced environment of children's ministry, executing weekend services and events get your heart beating a little faster?Do you love pouring into others, and seeing them growing, equipped, and empowered to serve God to...
-
Children's Technical Specialist
3 weeks ago
South Elgin, United States Christ Community Church Full timeAre you an audio and lighting specialist who would love to use your skills to further God's Kingdom?Does the thought of working in the fast-paced environment of children's ministry, executing weekend services and events get your heart beating a little faster?Do you love pouring into others, and seeing them growing, equipped, and empowered to serve God to...
-
Recovery Support Specialist
6 days ago
Elgin, Illinois, United States Lutheran Social Services of IL Full timeJob Title: Recovery Support Specialist at Lutheran Social Services of Illinois About the Company: Lutheran Social Services of Illinois (LSSI) is a well-known not-for-profit organization dedicated to providing healing, justice, and wholeness to individuals and communities. With a history of over 150 years, LSSI continues to have a significant impact on the...
-
Family Support Specialist
6 days ago
Elgin, Illinois, United States VNA Health Care Full timeLocation:25-Wing St. - Elgin, IL **VNA Health Care is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).** **To read more about this, view the poster and this** Family Support Specialist (Bilingual - Spanish) - Elgin Job Code: FT/PT Status:Regular Full Time **Description:** The Family Support Specialist is responsible for providing...
-
Onsite IT Support Specialist
3 weeks ago
Elgin, United States Ecker Center for Behavioral Health Full timeAt Ecker Center for Behavioral Health, we are committed to creating a diverse and inclusive environment in which our employee team reflects the diversity of the communities we serve. At Ecker, we firmly believe in the significance and positive impact of our work, demonstrating dedication and a compassionate approach, where treatment is carefully planned and...
-
Recovery Support Specialist
4 weeks ago
Elgin, United States Lutheran Social Services of IL Full timeDescription Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a...
-
Recovery Support Specialist
3 weeks ago
Elgin, United States Lutheran Social Services of IL Full timeDescription Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a...
-
SITECH Midway
4 weeks ago
Elgin, United States Altorfer Industries, Inc Full timeSITECH Midway - Field Support Specialist - Central ILReq No. 2023-4497Category Customer Service/SupportLocationUS-IL-ElginType Regular Full-TimeUnion or Non-Union Non-UnionDivision SitechCompany Altorfer Industries Inc.Working Hours/DaysFull-time, Monday through Friday. Occasionally, may be required to work on Saturday.OverviewProvide unparalleled...
-
SITECH Midway
3 weeks ago
Elgin, United States Altorfer Industries, Inc Full timeSITECH Midway - Field Support Specialist - Central ILReq No. 2023-4497Category Customer Service/SupportLocationUS-IL-ElginType Regular Full-TimeUnion or Non-Union Non-UnionDivision SitechCompany Altorfer Industries Inc.Working Hours/DaysFull-time, Monday through Friday. Occasionally, may be required to work on Saturday.OverviewProvide unparalleled...
-
Education Support Professional Specialist
2 weeks ago
Elgin, United States Illinois Education Association Full time**Education Support Professional Specialist** **Elgin, Illinois** **DEADLINE FOR EXTERNAL APPLICATIONS**:June 25, 2024 **EFFECTIVE DATE**: To Be Determined **STAFF AUTHORITY AND RELATIONSHIPS**: Directly responsible to the Northern Area Director of Advocacy and Organizing, the Director of Field Services and the Executive Director. : Serves to support...
-
Education Support Professional Specialist
6 days ago
Elgin, Illinois, United States Illinois Education Association Full timeEducation Support Professional SpecialistElgin, IllinoisDEADLINE FOR EXTERNAL APPLICATIONS:June 25, 2024EFFECTIVE DATE: To Be DeterminedSTAFF AUTHORITY AND RELATIONSHIPS: Directly responsible to the Northern Area Director of Advocacy and Organizing, the Director of Field Services and the Executive Director.: Serves to support IEA's comprehensive program to...