Support Analyst
5 days ago
**Support Analyst**
**Hartford, CT**
Want to join an exciting and collaborative company that offers competitive compensation and benefits packages - including an innovative open vacation plan; generous paid sick and family bonding leave; fully vested matching 401k; Company Paid Life Insurance, Short Term & Long Term Disability plans; professional and educational growth opportunities, flexible and casual work environment, and recognition for exceptional performance?
CapSpecialty is seeking a Support Analyst who provides technical support to end users on a variety of IT-related issues. The Support Analyst identifies, analyzes, researches, and resolves technical issues related to computer hardware and software, network devices, network security, collaboration tools, and remote computing. Provides one-on-one training and documentation relating to software and hardware usage, policies, procedures, and employee onboarding.
**Duties/Responsibilities**:
- Document, troubleshoot and resolve, and/or escalate incidents to ensure a timely resolution. Follow-up with end users as needed to ensure satisfactory resolution of incidents.
- Work with the Head of End User Support to ensure adequate coverage and the efficiency of the Help Desk is maintained.
- Effectively prioritize work requests and resolve and/or escalate work requests to proper IT staff. Ensure that the success of the team and its support of the company is priority.
- Provide IT-related orientation for new employees as part of the corporate onboarding program.
- Other tasks as assigned.
**Supervisory Responsibilities**:
None.
**Core Competencies**:
- Excellent communication skills, a composed demeanor, and patience.
- Ability to manage difficult customer situations, elicit customer feedback, analyze, and resolve complex customer issues.
- Intermediate knowledge of Microsoft software products, computing hardware, software, and network devices.
- A good understanding of Microsoft Active Directory, Office365, and Windows operating systems needed.
- Ability to manage and administer software distribution solutions such as Microsoft's Endpoint Configuration Manager is preferred.
**Education and Experience**:
- Associate degree in computer related field, or equivalent.
- 1-2 years of related experience with a general understanding of the fundamental areas of IT end user support.
- Experience with providing direct customer-facing and deskside technical support.
- CompTIA A+, Network+ or Microsoft 365 Modern Desktop Administrator Associate (MDAA) certification desired.
- Strong decision-making skills, understanding how to prioritize work and the ability to multitask are required.
- Consistent level of commitment showing initiative and the desire to provide the best customer support possible is mandatory.
**Physical Demands**:
- Prolonged periods of sitting at a desk and working on a phone and computer.
- Ability to lift equipment that may exceed 50 lbs.
**FLEXIBILITY WITH WORK SCHEDULE WILL BE REQUIRED, INCLUDING POSSIBLE ROTATIONS WITH EARLY START TIMES, LATE EVENINGS, AND/OR WEEKEND COVERAGE.**
CapSpecialty is a leading provider of specialty insurance and bonds for small
- Equal Employment Opportunity Employer_
-
Senior Decision Support Analyst
1 week ago
Hartford, Connecticut, United States Highmark Health Full timeJob Title: Senior Decision Support AnalystCompany: Highmark HealthThis job involves collaborating closely with customers and design teams to prioritize data and information requirements. The role includes providing analysis for the development and support of projects and data analysis. Tasked with determining how decision support systems will offer the...
-
technical support associate analyst
3 weeks ago
Hartford, United States Randstad Full timetechnical support associate analyst. hartford , connecticut posted today job details summary $20.50 - $30.50 per hour contract bachelor degree category computer and mathematical occupations reference1054621 job details job summary: Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Associate...
-
Application Support Analyst
2 months ago
East Hartford, United States Perennial Resources International Full timeJob Title: Application Support Analyst Full-time/Permanent Hybrid - East Hartford, CT Position Summary: Provides technical and functional support for the Client DNA core application, and other business applications and software. Manages the Client service ticket submission, tracking, and reporting processes. Provides support for the implementation of...
-
Application Support Analyst
3 weeks ago
East Hartford, United States Perennial Resources International Full timeJob Title: Application Support Analyst Full-time/Permanent Hybrid - East Hartford, CT Position Summary: Provides technical and functional support for the Client DNA core application, and other business applications and software. Manages the Client service ticket submission, tracking, and reporting processes. Provides support for the implementation of...
-
Technical Support Associate Analyst
1 month ago
Hartford, Connecticut, United States Randstad USA Full timejob summary: Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to applyPerforms a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as...
-
Applications Support Analyst
1 week ago
Hartford, Connecticut, United States Amphenol RF Full timeJOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next-gen technology Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we...
-
Application Support Analyst
2 months ago
Hartford, United States Marriott Full timeJob Number 24077233 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY As a member of the Service Desk Support organization, the support analyst provides first level hotel operations,...
-
Application Support Analyst
3 weeks ago
Hartford, United States Marriott Full timeJob Number 24077233 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY As a member of the Service Desk Support organization, the support analyst provides first level hotel operations,...
-
Analyst- IT Business Analyst
2 weeks ago
Hartford, United States The Hartford Full timeAnalyst IT Bus Analysis - BS08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The Business Analyst position is an exciting...
-
Business Analyst
1 month ago
Hartford, United States Hartford Healthcare Full timeWork where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing...
-
Business Analyst
3 weeks ago
Hartford, United States Hartford Healthcare Full timeWork where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing...
-
Analyst IT Business Analyst
3 weeks ago
Hartford, United States The Hartford Full timeAnalyst IT Bus Analysis - BS08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. A new role can expand your knowledge and...
-
Analyst IT Business Analyst
1 week ago
Hartford, Connecticut, United States The Hartford Full timeAnalyst IT Bus Analysis - BS08CE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. A new role can expand your knowledge and your...
-
Business Analyst Lead
2 months ago
Hartford, United States AXA XL Ltd Full timeBusiness Analyst Lead Hartford, CT I Stamford, CT I New York, NY I USAThe Business Analyst Lead is accountable for the Analysis practice within the Digital Factory. S/he will be responsible for staffing and allocations, overall performance of analysts across projects, maintenance and production support, and the implementation of analysis best practices,...
-
Legislative Analyst Ii
4 weeks ago
Hartford, United States CONNECTICUT GENERAL ASSEMBLY Full time**Description** The Connecticut General Assembly is seeking a FT Fiscal Analyst to support state legislators in the formulation and monitoring of state budgets and public policy. **Examples of Duties** Analyzing the fiscal impact of legislative proposals., answering budget related inquiries from legislators and staff, and monitoring state spending and...
-
Senior Financial Analyst
5 days ago
Hartford, United States Creative Financial Staffing Full timeJoin a DYNAMIC Team as a Senior Financial Analyst! About Our Client: Our client is an industry leader, providing innovative solutions that empower their clients to excel. With a rich history and a commitment to excellence, they pride themselves on fostering a dynamic and collaborative work environment. Why Join Our Client: Senior Financial...
-
Assistant Investmernt Analyst
4 weeks ago
Hartford, United States The Hartford Full timeAssistant Investment Analyst - DFH801 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. HIMCO is seeking an Assistant Research...
-
Analyst IT Bus Analysis
3 days ago
Hartford, United States The Hartford Full timeAnalyst IT Bus Analysis - BS08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Business IT Analyst position is an...
-
Senior Accounts Payable Analyst
1 month ago
Hartford, United States Creative Financial Staffing Full timeSenior Accounts Payable Analyst Our client, a prestigious Greater Hartford Area organization, is currently seeking a Senior Accounts Payable Analyst. What we like about this Senior Accounts Payable Analyst opportunity; Growth oriented company, has grown and continues to grow through strategic acquisitions. Free parking! Hybrid! 3 days onsite (you choose...
-
Senior Accounts Payable Analyst
1 week ago
Hartford, United States Creative Financial Staffing Full timeJob DescriptionSenior Accounts Payable AnalystOur client, a prestigious Greater Hartford Area organization, is currently seeking a Senior Accounts Payable Analyst.What we like about this Senior Accounts Payable Analyst opportunity;Growth oriented company, has grown and continues to grow through strategic acquisitions. Free parking!Hybrid! 3 days onsite (you...