Customer Service Coordinator

3 weeks ago

Reading, United States Penske Truck Leasing and Logistics Full time

Penske Logistics is looking for a Bilingual Transportation Customer Service Coordinator (Spanish) to become part of an excellent team. This is a great opportunity for individuals who outgoing, customer-focused individuals to help support our customers across the country.

**Position Summary**:
**Why is Penske Logistics for you?**

We take pride in offering a competitive wage and great benefits including:
Base Pay: $20.00 per hour

3rd Shift: $1.00 per hour Shift Differential
(Tuesday through Saturday or Wednesday through Saturday)

**Work Schedule**:
This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend).

3rd Shift: 10pm-6:30am
This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4 weeks once hired on 1st shift Monday - Friday 9am - 3pm with potential opportunity for remote work once completed.

**Additional Benefits**:

- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- Associate Referral Program
- Our associates also enjoy numerous associate discounts and opportunities to grow with the organization

**Major Responsibilities**:

- Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to solve operational issues
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
- Other projects as assigned by the supervisor

**Qualifications**:

- Previous customer service experience is required.
- High School diploma or equivalent required, Associate's / Bachelor's is preferred.
- Bilingual skills (Spanish) Required
- Regular, predictable, full attendance is an essential function of the job.

**Physical Requirements**:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

**About Penske Logistics**

Job Category: Administrative

Job Family: General Administration

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Logistics LLC

Req ID: 2404453

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