Inside Sales Consultant

2 weeks ago

Westborough, United States EVERSOURCE Full time

This is a hybrid position. The first three months will be full-time in the office.

**Essential Functions**:

- Responsible for new construction, conversions and load addition projects including main extensions and processing of new business requests.
- Estimate consumption and revenues for commercial and residential single family, sub-divisions, and condominium and apartment complexes.
- Interface and build relationships with architects, engineers and building managers to clarify loads and scope of projects. Obtain and evaluate site plans.
- Prepare customers’ gas requests and forward to construction engineers for installation costs and requirements. Create load sheets and update STORMS with customer and rate information.
- Run financial model to determine project profitability. Negotiate customer requirements including customer digging, backfilling and Contribution In Aid of Construction (CIAC) in order to close sales.
- Work with Legal on language and provisions for non-standard contracts.
- Responsible for sell APSP contracts and providing support where needed.
- Responsible for prospecting and cold calling non-customers along and near our natural gas mains. Works with Marketing to develop programs.
- Responsible for promoting C&LM programs and services to residential and commercial customers.
- On an as-needed basis, conduct face-to-face sales calls wither in the field or at an area location. Work with accounts in conjunction with Account Executives.
- Partner on teams with Account Executives to generate leads and close sales.
- Represent the Company at trade shows.
- Build relations with small to mid-size commercial/industrial customers. Develop multiple levels of contact and relationships with assigned customers.
- Serve on teams, as required, to create and provide customized solutions; leads negotiating team efforts on price, product and service agreements.
- Identify and develop business opportunities; establishes rapport with prospective clients and provides marketing programs and services.
- Respond to customer requests, inquiries and complaints regarding products and services; anticipates situations and recommends appropriate action.
- Will have storm restoration and emergency duty assignments.

**Technical Knowledge/Skill/Education/Licenses/Certifications**:

- Technical Knowledge/Skill:_

The incumbent should possess knowledge and understanding of residential and commercial customers, residential sub-divisions, industry and economic trends, market segments and customer support strategies. Knowledge of end-use equipment, energy alternatives including fuel comparisons, installation of natural gas facilities and C&LM program and services.
- Education:_

Bachelor’s degree in Business, Marketing, Engineering or equivalent experience.
- Experience_:
Three to five years of related experience, preferably in account management, sales or related areas is required.

**Compensation and Benefits**

Eversource offers a competitive total rewards program. The salary range for this position is $77050.00 to $85610.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

**Working Conditions**:

- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.

**Mental Aspects**:
**Leadership Behaviors/Competencies**:

- Set and Communicate Direction and Priorities_
- Know the business plan and how your role connects to it
- Identify problems, issues; take responsibility for resolution
- Set high standards for self; deliver quality performance
- Raise ideas for improvement
- Communicate, communicate, communicate
- Build Trusting Relationships_
- Follow through on commitments made to manager, colleagues, and customers.
- Address difficult or controversial issues and encourage others to do the same.
- Have honest dialogue with others
- Manage and Develop People_
- Set performance goals that align with department and company goals
- Meet regularly with your supervisor/manager to discuss your performance
- Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.
- Foster Teamwork and Cross-functional Collaboration_
- Work collaboratively within and across the organization to achieve “One Company” and other goals
- Recognize and address cross functional implications of your work
- Create a Diverse, Inclusive Workforce_
- Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work
- Lead Change_
- Proactively seek out opportunities to improve business performance and customer service.
- Respond positively to new demands or circumstances
- Exhibit a “can-do” attitude to support changes in priorities and work processes
- Focus on the Customer _
- Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, qua

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