Mobile Event Expert

2 weeks ago

Brookfield, United States T-Mobile USA, Inc. Full time

**Be unstoppable with us**
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop

Job Overview

Responsible for providing customers an exceptional retail experience while achieving sales and service expectations of the Mobile Showroom. Leverages Customer Focus capabilities to develop relationships, understand customer needs and recommend complete solutions. Supports team members in servicing customers and completing operations duties including; maintaining clean and well organized store appearance, adhering to store procedures and merchandising standards. Assists other Associates in achievement of their sales objectives.

**Responsibilities**:

- Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. May include selling when other Associates are not present. Includes Partner support though proactive outreach to local businesses with Partner Associates.
- Support community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. May be leveraged for emergency relief.
- Proactively engages with a broad range of customers in a highly visible and energetic retail environment. Makes customers feel comfortable and welcomed into the T-Mobile environment while educating around our products and services. Ensures customer satisfaction in all areas of sales and service. Answers customer questions and makes personal recommendations. Contributes to the culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Mobile Showroom experience.
- Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment to provide an amazing customer experience.

**Education**:

- High School Diploma/GED Req

**Work Experience**:

- Less than 2 years 6 months Retail experience in high volume environment Pref
- Less than 2 years 6 months of customer service and/or sales experience, Retail environment preferred Pref

**Knowledge, Skills and Abilities**:

- Customer Service Strong Customer Service skills; Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
- Retail Sales Retail experience in high volume environment and ability to work in varied environments including external events
- Detailed Organization Strong organization, multi-tasking, versatility, communication and attention to detail
- Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
- Mathematics Consistent accuracy with basic math and proficient use of a calculator is required

**Licenses and Certifications**:

- At least 18 years of age
- Legally authorized to work in the United States

**Travel**:
Travel Required (Yes/No):Yes

**DOT Regulated**:
DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

**T-Mobile's Commitment**

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there

Never stop growing
T-Mobile doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citi

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