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Surgical Coordinator, Neuro

3 months ago

Hyannis, United States Cape Cod Healthcare Full time

To provide surgical scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

**Description**:

- Schedule surgical appointments for the practice
- Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
- Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
- Communicate with referring providers regarding scheduling and completion of surgeries
- Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Float to front desk for coverage when needed
- Ability to float to other MACC practices when required
- Perform other work-related duties and activities as assigned or requested

**Qualifications**:

- Ability to read, write and communicate in English
- High school graduate or equivalent
- Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree
- Demonstrated excellence in providing customer service
- Strong communication and interpersonal skills
- Medical Terminology knowledge preferred
- Typing skills at 30 WPM preferred