Customer Service Associate Iii

2 weeks ago

Katy, United States TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Given the sensitive nature of this facility under International Traffic in Arms Regulations (ITAR), only U.S. Persons are eligible for employment. Compliance with federal law mandates identity verification and confirmation of eligibility to work in the United States, alongside completion of the required employment eligibility verification document upon hire.

**This is not a remote role.**
- Interface on a day-to-day basis with inbound customer requests, redirecting as necessary.
- Process requests for quotations and proactively communicate with customers.
- Conduct quote and order processing within the company's ERP systems.
- Perform contract reviews on quotes and orders to ensure accuracy and compliance.
- Progress and expedite orders as requested to enhance customer satisfaction.
- Handle customer returns and cancellations efficiently.
- Investigate credit and debit requests and queries, issuing necessary credits or debits.
- Participate in team meetings to discuss key performance indicators such as On-Time Delivery (OTD) and backlog, addressing general support issues.
- Assist with data collection and entry for reporting purposes, contributing to operational efficiency.
- Collaborate with external services, including Legal and Compliance departments, to ensure a comprehensive customer service experience.

By executing these responsibilities diligently and collaboratively, TE Connectivity's Customer Service Teams uphold the company's commitment to excellence in customer service while adhering to regulatory requirements and industry standards.

**What your background should look like**:

- Excellent interpersonal skills, fostering effective communication.
- Demonstrates an excellent telephone manner, ensuring positive interactions.
- Proficient in Word, Excel, and Outlook, facilitating efficient task management.
- Flexible and adept at working under pressure to meet tight deadlines.
- Capable of communicating effectively with customers and stakeholders at all organizational levels.
- Demonstrates initiative and teamwork, contributing effectively to collaborative efforts.
- Possesses 5-7 years of experience in a comparable industrial Customer Service/Sales environment.
- Exhibits an organized and methodical approach with meticulous attention to detail.
- Shows proficiency in handling customers and operating within a customer-centric environment.
- Has a working knowledge of ERP systems, enhancing operational efficiency.
- Exposure to Defense and Oil & Gas industries is desirable but not essential.

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork**ABOUT TE CONNECTIVITY**
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS.

**COMPENSATION**
- Total Compensation = Base Salary + Incentive(s) + Benefits

**BENEFITS**
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

**EOE, Including Disability/Vets

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