Lead Bartender

3 weeks ago

San Francisco, United States Wildhawk Bar Full time

**About us**:
Spirited, lively, and a bit bohemian, Wildhawk is brought to life by its cast of characters, who embrace the art of hospitality as much as the art of making a fine cocktail. The menu features cheeky cocktails with personality, including a range of vermouth-inspired cocktails, plus beer, wine, and bar snacks to accompany your libations.

**Purpose of the role**:
Responsible for crafting and serving innovative cocktails providing memorable experiences for our guests. As a Lead, you will support the Bar Manager with supervising the daily operations of the bar.

**Responsibilities**:
**Bartending Duties**:

- Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Bar Manager, when necessary, to ensure customer satisfaction.
- Extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
- Provide properly mixed cocktails and other beverages, as requested, to our guests.
- Follow all specified procedures to properly open and close the bar, including handling bar keys, reports and performing all necessary side work.
- Maintain adequate stock of beverages, supplies and clean glassware in accordance with established pars and routine procedures, and be responsible for the security of beverage stock while on duty.
- Review and verify previous shift’s inventory, at the beginning of every shift.
- Understand or be willing to learn about classic & modern cocktails, spirits, house cocktails, produce, etc.
- Abide by state liquor service standards, particularly those prohibiting service to minors and intoxicated persons.

**Lead Duties**:

- Ensure team is aware of upcoming events and company updates.
- Assist Bar Manager with training and developing team. Communicate any employee concerns directly with the Bar Manager.
- Responsible for maintaining the safety & sanitation of bar.
- Follow all specified procedures to correctly handle cash, including signing paid-out sheet for tips received, maintaining adequate cash amount in bank, giving correct change for cash transactions, ringing all drinks through the POS system, and accurately processing credit cards.
- Assist with monthly liquor inventory program.
- Maintain the organization of the bar areas at all time, including emptying trash as needed.
- Assist the Bar Manager with organizing both private and/or sponsored events.

**Other Duties**
- To represent and market the Wildhawk in a positive and professional manner as requested and continually promote the Wildhawk bar internally and externally by attending special events when requested and building relationships both on and off property.
- Promote and comply with all company policies and procedures.
- Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
- Maintain the cleanliness and safety of work areas at all times.
- Attend all mandatory meetings as directed.
- Perform other tasks, including cross-training, as directed.
- Check ID’s when no Security Guard on duty.
- Be able to perform all positions and fill in if/when necessary
- Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook. To report to work as scheduled and be prepared to start work.
- Remain at work for the entire work shift, except for meal and rest periods or when required to leave on authorized PlumpJack business.

**Minimum Requirements**:

- Minimum 1-2-years’ experience in a similar role.
- Must have current Food Handler Certificate and Responsible Beverage Service Certificate that reviews all California liquor laws.
- Current CPR certification preferred.
- Must be flexible, work efficiently under pressure and able to work in a noisy fast-paced bar environment.
- Detail oriented, organized, and efficient.
- Diplomatic and calm with strong verbal communication skills.
- Must be able to communicate with co-workers and guests in a courteous, friendly, and professional manner.
- Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

**Working Conditions**:
Works indoors mainly in adequately lighted bar area. This job operates behind the bar and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Work areas may be crowded and noisy. Exposed to outside conditions while servicing outside area. Bar floors may be uneven and may be slippery. Required to frequently go up and down stairs throughout shift.

**Physical Demands**:
Stands/walks moderate distances throughout shift. Shifts maybe scheduled for up to 8 hours. Ability to bend, stoop, reach, push, pull, lift and grasp to perform routine tasks. Ability to move objects weighing up to 50lbs over moderate distances. Frequent use of stairs, daily.
- *_**_ Please note: Compensation is comprised of hourly rate plus eligible for tips._

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