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Inside Sales Representative
4 months ago
Here at UPG, our motto is “Stronger Together” Our success continues to be driven from within, starting with our dedicated employees who operate with a sense of urgency, commitment to customers and flexibility to do what is right. Founded in 2014, UPG Enterprises, LLC is a high growth, privately held operator of world-class diversified industrial businesses. Our family of companies has been built from more than 15 acquisitions in the metals, manufacturing, distribution, and logistics segments. Approaching $1.5B in annual revenue, the UPG portfolio of companies operates across the U.S., Canada, and Mexico.
If you’re looking for a unique opportunity with a company that offers strong benefits, professional expertise, a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you
**Primary Duties and Responsibilities**
- Capture customer job specifications and accurately maintain updates within the Company’s ERP
- Enter customer orders, providing relevant information to internal and external parties
- Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams
- Monitor inventory levels at each location and reserve inventory as needed for customers
- Interact directly with customers to provide status updates and fulfill service needs
- Maintain product knowledge and understanding of customer needs/requirements
- Actively retrieve purchase orders from customer portals
- Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests and purchase orders
- Manage all customer claims up to and including claims resolution
- Monitor shipments to ensure on time delivery and communicate any changes or delays to the customer
- Maintain accurate customer profile information
- Prepare customs paperwork for out of country shipments
**Position Requirements**
- Bachelor’s Degree, preferably in Business, Communications or Marketing
- Sales experience required
- Familiarity with Steel Industry, preferred
- Excellent interpersonal skills, team player and results oriented
- Ability to manage own time effectively and to work autonomously
- Highly organized and accountable for own actions
- Can communicate effectively across all channels and build relationships easily
- Previous experience using ERP/CRM software - i.e., Steel Plus preferred
- Proficient MS office suite skills
**Incentives**
- Annual bonus applied
- Full benefits package: Medical -Vision-Dental-Life-Disability-HSA-FSA
- 401(k) Match: 50% on the first 6% of contributions
- Tuition Reimbursement Offered
**Diversity & Inclusion Statement**
UPG Enterprises LLC and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.