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Inside Sales Representative

4 months ago


Hammond, United States Contractors Steel Company Full time

Here at UPG, our motto is “Stronger Together” Our success continues to be driven from within, starting with our dedicated employees who operate with a sense of urgency, commitment to customers and flexibility to do what is right. Founded in 2014, UPG Enterprises, LLC is a high growth, privately held operator of world-class diversified industrial businesses. Our family of companies has been built from more than 15 acquisitions in the metals, manufacturing, distribution, and logistics segments. Approaching $1.5B in annual revenue, the UPG portfolio of companies operates across the U.S., Canada, and Mexico.

If you’re looking for a unique opportunity with a company that offers strong benefits, professional expertise, a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you

**Primary Duties and Responsibilities**
- Capture customer job specifications and accurately maintain updates within the Company’s ERP
- Enter customer orders, providing relevant information to internal and external parties
- Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams
- Monitor inventory levels at each location and reserve inventory as needed for customers
- Interact directly with customers to provide status updates and fulfill service needs
- Maintain product knowledge and understanding of customer needs/requirements
- Actively retrieve purchase orders from customer portals
- Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests and purchase orders
- Manage all customer claims up to and including claims resolution
- Monitor shipments to ensure on time delivery and communicate any changes or delays to the customer
- Maintain accurate customer profile information
- Prepare customs paperwork for out of country shipments

**Position Requirements**
- Bachelor’s Degree, preferably in Business, Communications or Marketing
- Sales experience required
- Familiarity with Steel Industry, preferred
- Excellent interpersonal skills, team player and results oriented
- Ability to manage own time effectively and to work autonomously
- Highly organized and accountable for own actions
- Can communicate effectively across all channels and build relationships easily
- Previous experience using ERP/CRM software - i.e., Steel Plus preferred
- Proficient MS office suite skills

**Incentives**
- Annual bonus applied
- Full benefits package: Medical -Vision-Dental-Life-Disability-HSA-FSA
- 401(k) Match: 50% on the first 6% of contributions
- Tuition Reimbursement Offered

**Diversity & Inclusion Statement**

UPG Enterprises LLC and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.