IT Tech Support
2 weeks ago
**Job Summary**
Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.
**Primary Responsibilities**:
- Monitors network management system and engages telecom providers to drive restoral efforts.
- Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
- Solves systems and network problems/questions with limited scope and complexity.
- Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
- Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
- Takes guidance from other team members or management to resolve less routine issues.
- Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
- Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
- Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
- Participates in network solutions design and configurations.
- Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
- This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
- Strong Customer Service skills
- EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
1. Transport - Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
2. DataLink - Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
3. Applications - Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.
- This position is for SWING Shift 3pm-11:30pm EST
**Required Qualifications**:
- Network+ Certification
- Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
- Knowledge and understanding of ITIL/ITSM concepts and practices.
- Experience troubleshooting Cisco devices.
- Experience with HSRP/BGP routing protocols.
- This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
- HS Diploma/GED with 2 years of experience
**Preferred Qualifications**:
- CCNA Certification
- Knowledge of Remedy, Netcool, Office 0365, ServiceNow
**Job Type**: Contract
Pay: $25.00 - $30.00 per hour
Schedule:
- Monday to Friday
**Education**:
- Associate (required)
**Experience**:
- CCNA Certification: 4 years (required)
- TCP/IP networking protocols: 4 years (required)
- Network+ Certification: 4 years (required)
- Monitors network management system: 4 years (required)
- Monitors and troubleshoots system performance: 4 years (required)
Work Location: In person
-
Principal Cybersecurity Engineer
1 month ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Principal Cybersecurity Engineer
3 days ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Software Engineer
3 days ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Cyber Software Engineer II
2 days ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Support Tech, Surgery
3 weeks ago
Annapolis, MD, United States SCA Health Full timeToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes...
-
Administrative Support Associate
3 weeks ago
Annapolis, United States New Energy Equity Full timeJob DescriptionJob DescriptionSalary: New Energy Equity is a fast-paced, rapidly growing end-to-end solar developer and financer who is looking for an Administrative Coordinator to join the team! The Administrative Coordinator will report to the Training & Development Coordinator but will work closely with the CEO and the President taking direct assignments...
-
Senior Analytics Software Engineer
4 days ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Senior Analytics Software Engineer
2 weeks ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Senior Cyber Software Engineer
3 weeks ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
DevOps Engineer III
2 weeks ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Cyber Software Engineer II
1 month ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Principal Software Engineer
24 hours ago
Annapolis, United States ClearEdge IT Solutions Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Medication Tech
4 days ago
Annapolis, United States Celebration Villa of Manresa Full timePart-time positions!At Priority Life Care (PLC), we believe everyone deserves dignity, compassion, and respect, including our coworkers. If you are looking to serve and make a positive difference in someone's life - and light the way in senior care - you may be a fit for our committed, professional team.Priority Life Care is also a designated "Great Place to...
-
Sterilization Tech
1 week ago
Annapolis, United States myOrthos Full timeA Sterilization Tech is responsible for cleaning and reprocessing instruments and equipment in the office and other medical supplies so that they can be safely redistributed and reused on additional patients. Additionally responsible for the maintenance of equipment used. Duties/Responsibilities: Supporting clinical team through sterilization efforts Prepare...
-
Case Worker
2 weeks ago
Annapolis, United States Advocate Support Services, Inc. Full timeJob DescriptionJob DescriptionDo you want to use your skills to support people with mental illness improve their quality of life? We're looking for passionate staff who believes every person deserves to live a life filled with meaning and hope!Next training session scheduled for May 13, 2024 - apply NOW for an interview!!Due to aggressive growth...
-
Case Worker
1 week ago
Annapolis, United States Advocate Support Services, Inc. Full timeJob DescriptionJob DescriptionDo you want to use your skills to support people with mental illness improve their quality of life? We're looking for passionate staff who believes every person deserves to live a life filled with meaning and hope!Next training session scheduled for May 13, 2024 - apply NOW for an interview!!Due to aggressive growth...
-
Software Engineer with Security Clearance
1 month ago
Annapolis Junction, United States ClearEdge IT Solutions LLC Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
System Administrator with Security Clearance
1 month ago
Annapolis Junction, United States ClearEdge IT Solutions LLC Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...
-
Financial Business/Systems Analyst
7 days ago
Annapolis, United States Omm IT Solutions Full timeSummary The client is seeking a Financial Business/System Analyst who will help in implementing a comprehensive case management system to replace a number of extant systems currently in use. The client has chosen Odyssey Case Manager, from Tyler Technologies (Tyler), as its case management solution. Job Description The candidate shall be responsible for the...
-
Senior Systems Engineer with Security Clearance
1 month ago
Annapolis Junction, United States ClearEdge IT Solutions LLC Full timeJoin ClearEdge and be a part of the team of men and women that solve some of the DoD's most complex technical challenges. Every day, ClearEdge empowers customers in Government and industry with innovative data driven solutions. Check out our extremely competitive benefits package at clearedgeit.com/benefits which includes a 10k annual training/education...