Development and Operations Coordinator

2 weeks ago

Brookline, United States MAB Community Services Full time

ibrant, creative Advancement Team looking for a collaborative, talented and highly motivated colleague to work with our team and support our mission.

**Responsibilities**:

- Collaborate with the Chief Advancement Officer, CEO, Finance team, and Advancement team as assigned to create, track, and update standard operating procedures (SOPs), including:
Development and Finance reconciliation of accounting and Raiser’s Edge systems

MAB’s Gift Acceptance Policy, donation processing and documentation for gift entry.

Donation acknowledgment letter process, criteria for donation acknowledgment letters, analysis and reporting and pledge process and reminders.

Approximate breakout of responsibilities:
**Donor and Revenue Analysis (10%)**
- Collaborate with the Chief Advancement Officer and consultants as assigned to review, rate, evaluate, and recommend current, lapsed, and long lapsed donors.

**Stewardship (10%)**
- Create and execute a system for welcoming, engaging, and retaining new donors.
- Create and execute a recurring donation society.
- Lead the planning and execution of the annual Valentines project.
- Complete other stewardship projects as assigned.

**Gift Processing/Database Management (45%)**

**Administrative (10%)**

Board of Directors Management

Weekly Team Meeting Preparation/Execution

Prepare weekly Advancement Team meeting agendas with accurate financial updates, participants, date, and times.

**Other (15%)**
- Communications content advisement and review, as assigned.
- Special Events Support

Provide support as needed for all annual and special events including, but not limited to:
Event invite/registration/attendance lists

Volunteer and event coordination

**Annual events include**:
Valentines - February

Pratt Lecture Series - March

Boston Marathon - April

Spring Appeal - May/June

Calendar Year-End Appeal - November/December

**Qualifications**
- Bachelor’s degree plus minimum of two years of relevant work experience, or Associates degree plus minimum of four years of relevant work experience

**Relevant experience includes**:

- Flexibility to support a fast-paced work environment
- Maintaining donor confidentiality and safeguarding donor data integrity
- Donor relations and outreach, primarily with new donors, consistent donors, and recurring giving prospects
- Experience with nonprofit donor database management
- Engaging in training about donor database management, recommending and executing software upgrades
- Keeping development operations standard operating procedures updated, annually, at a minimum, and overseeing their evaluation and execution
- Updating written procedures regarding donor database management and training Development staff in the database as appropriate
- Providing reports for senior staff including philanthropic revenue, progress toward fiscal year private revenue goals, cash received, pledges paid or overdue
- Partnering with Development and Finance on reconciliations and audits of private philanthropic pledges, donations, grants, and sponsorships
- Supporting leadership in setting and achieving fiscal year philanthropic revenue goals
- Performing prospect and donor research
- Rating private individual and family prospects and donors based on relationships, philanthropic history, and capacity to donate as appropriate or assigned
- Reviewing and updating donor portfolio assignments to gift officers at least bi-annually
- Leading or supporting volunteer management as assigned
- Providing events support as assigned
- **In-office or hybrid work environment**:

- Occasional support required for annual events during evenings and weekends.

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