Airport Communications Supervisor

3 weeks ago

Houston, United States City of Houston, TX Full time

**POSITION OVERVIEW**:
**Applications will be accepted from**: ALL PERSONS INTERESTED
**Division/ Section**:George Bush IAH / Airport Operation Center
**Workdays & Hours**: Shift work, could include a Rotating Schedule ** weekends and holidays **(*Subject to change)

**PURPOSE OF DIVISION**
The Airport Operations Center (IAH - AOC) supports George Bush Intercontinental (IAH) airport, within the Houston Airport System (HAS). The goal of the IAH - AOC is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service.. **Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.**

**PURPOSE OF THE POSITION**
The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities.

**The responsibilities of this position include, but are not limited to**:

- Coordinate information flow during emergency situations to appropriate personnel.
- Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures.
- Prepare work schedules to ensure that sufficient shift employees are available for workload demands.
- Monitors and documents attendance of employees.
- Review office operations to identify technical and operation training needs.
- Provides training for employees on the operation of communications equipment and airport operating procedures.
- Provide guidance, training and support to employees and resolves grievances.
- Advise employees regarding performance and handles related disciplinary actions.
- Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities.
- Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required.
- May handle complex communications calls.

**SPECIFICATIONS COMPLEXITY**:
COMPLEXITY:

IMPACT OF ACTIONS:
Errors in work lead to minor inconvenience and incur some costs. Work is typically performed under moderate to limited supervision with standard operating procedures. The incumbent functions under general review and at times autonomously, with the supervisor available to answer more difficult questions.
SUPERVISION EXERCISED:
Direct Supervision: Involves scheduling, supervision, and evaluation of work as a "first-line supervisor", recommends personnel actions, such as hiring, terminations, pay changes of non-supervisory personnel. Indirect Supervision: No indirect reports.
CONTACTS:
Internal Contacts: Level of internal contact is primarily with professionals and supervisors. Interaction requires considerable tact and cooperation involving somewhat sensitive issues or problems. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors, and professional contacts with allied organizations. Interaction requires substantial sensitivity and cooperation, e.g., lower-level problem resolution, providing information to citizens who from time to time may be irate.
**WORKING CONDITIONS**:
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. PHYSICAL SKILL: Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements

**MINIMUM REQUIREMENTS**:
**EDUCATIONAL REQUIREMENTS**
An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required.

**EXPERIENCE REQUIREMENTS**
Two years of experience as a **Senior Telecommunicator** in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis.

**PREFERENCES**:
**PREFERENCE**
Preference will be given to applicants with:

- Relative Experience - Working in a high-volume communicatio

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