Center Director

2 weeks ago

Middletown, United States Sylvan Learning Center, MIddletown DE Full time

The Center Director is responsible for managing the overall customer experience, sales, and day-to-day operations to achieve performance goals and grow the Center.

**Essential Job Functions**
- Ensures timely and high-quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
- Manages the day-to-day operation of the Center
- Meets sales and expense financial targets
- Monitors and tracks Center performance, Profit Skills and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
- Selects develops, motivates, and monitors Center staff; Conducts regular performance reviews
- Reviews all corporate communication and ensures communications flow to the Center’s staff
- Supports the Director of Education by ensuring good instructional management
- Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
- Manages marketing and sales activities to drive new enrollments
- Establishes and maintains collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations
- Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
- Ensures the professional appearance of the Center according to Sylvan standards
- Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

**Knowledge Required**
- Four-year degree required
- A minimum of three years of customer service experience; Retail sales experience preferred
- Knowledge of general office equipment such as copiers, printers, and office phones
- Experience using social media (Facebook, Twitter, etc.) preferred
- Familiarity with instructional technology and tablet computers preferred

**Skills and Abilities Required**
- Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise, coach, and develop Center staff
- Strong presentation skills for small group opportunities
- Ability to track and interpret business metrics and financial statements
- Strong analytical and problem-solving skills
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work collaboratively, Strong team player
- Ability to work a flexible schedule, including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required

**Job Type**: Part-time

Pay: $16.00 - $20.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Teaching: 1 year (preferred)

License/Certification:

- CPR Certification (preferred)

Work Location: In person

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