Nursing Assistant Clinical Decision Unit
2 weeks ago
**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Cross trained position to be assigned either in a Unit Secretary or Nursing Assistant role.. The Unit Secretary is responsible for general office management, clerical and receptionist duties on the Nursing Unit. The Unit Secretary facilitates order entry and processing coordinates administrative support activities. The Nursing Assistant position provides patient care under the direction and supervision of a Registered Nurse. Both the Unit Secretary and Nursing Assistant performs duties that support the operation of the nursing unit and adheres to Nursing Policies and Procedures and Organizational Goals and Objectives.
**Responsibilities**:
- Communications and Customer Service
- Welcomes and greets patients and visitors to the unit.
- Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments.
- Answers the phone promptly using proper telephone etiquette. Identifies self and unit. Refers phone calls to appropriate person and is reliable with messages.
- Assists visitors find patient rooms, staff members and other resources.
- Facilitates transport of patients at discharge.
- Facilitates the patient belongings process as needed, including that the handoff of belongings occurs at admission, transfer and discharge.
- Facilitates calls to physician on behalf of nurses, avoiding duplication.
- Demonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department based systems.
- Performs follow up phone calls to patients if requested by nursing leadership.
- Performs customer service rounding and surveys for patients upon request of nursing leadership.
- Answers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request.
- Follows up to ensure that call bells have been addressed.
- Electronic Order Management and Order Processing
- Provides assistance to physicians, nurses, and other healthcare professionals as needed in accurate and efficient entry of computer orders (CPOE). Promotes and encourages CPOE.
- Demonstrates knowledge of order sets that the practitioners may use with CPOE.
- Actively uses Soarian feedback to report to CMIO and physician analysts any physicians who need monitoring or follow up on their CPOE practices.
- Provides for the accurate and timely processing of Orders, including follow up phone calls, completing consult forms and legibly transcribing on the kardex or any other forms.
- Monitors frequently for new alerts and other new items on electronic work lists such as Order Acknowledgement Work list, Alerts Work List and Interventions Work List. Notifies the nurses and nursing assistants promptly of any new orders, discontinued orders, alerts, specimens to be collected or treatments.
- Checks hourly for Order Session Summary reports while still in existence. Reprints orders from Reprint Facility or Operational Reporting as needed.
- Ensures that the Transfer Level of Care Med Rec Report is on the chart of all preoperative patients.
- Flags the physical chart when any new orders have been written or electronically entered.
- Follows unit protocol for dispatch of written medication orders to Pharmacy.
- Communicates stat orders to the nurse immediately upon receipt.
- Enters into Soarian any written non-medication patient care orders.
- Ensures that labeled specimens are sent to laboratory promptly, when requested.
- Notifies RN if there are any unclear or incorrect orders.
- Recopies Kardex or other forms when needed.
- Reviews Kardex or Daily Clipboard for Daily Lab Orders and enters these for the next day.
- With RN input, addresses and removes all remaining new orders from the work list before shift change and discharge.
- Performs Order Entry, Cancel Order, Order Inquiry functions when needed. Reviews orders regularly.
- Facilitates the patient schedule. Coordinates when there are multiple tests ordered and keeps track of patient location.
- Monitors specialty bed ordering and discontinuation when patient no longer needs.
- Initiates the location order set for inpatients who are going to surgery.
- Chart Management
- Places correct labels on all paper chart forms (front and back). Ensures all chart forms are properly labeled.
- Adds blank forms to charts as needed. Keeps chart
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