Intake Supervisor

3 weeks ago

Ozone Park, United States Link Home Care Full time

**Job Title**: Intake Supervisor

**Company Overview**: We are a leading LHCSA (Licensed Home Care Services Agency) based in New York, dedicated to providing exceptional home care services to our clients. With a rapidly growing enrollment each month, we are seeking a dynamic and experienced Intake Supervisor to join our team and ensure seamless transitions for our clients while maintaining the highest standards of quality and professionalism.

As an Intake Supervisor, you will play a crucial role in ensuring efficient enrollment procedures. You will be responsible for evaluating incoming referrals, conducting assessments, and facilitating the onboarding of new clients. This role requires a deep understanding of home care enrollment processes, strong leadership skills, and the ability to thrive in a fast-paced environment.

**Key Responsibilities**:

- Supervise our monthly pipeline to ensure each prospect enrolls at the first possible opportunity.
- Oversee the entire intake process from referral to enrollment.
- Evaluate incoming referrals and assess clients' needs to determine eligibility for services.
- Coordinate assessments and evaluations with clinical staff and external stakeholders.
- Collaborate with other departments to streamline processes and improve efficiency.
- Maintain accurate records and documentation of all intake activities.
- Monitor enrollment metrics and track key performance indicators to identify areas for improvement.
- Provide regular reports and updates to senior management on intake activities and outcomes.
- Foster a culture of excellence, professionalism, and customer service within the intake team.
- Stay current on industry trends, regulations, and best practices related to home care enrollment.

**Requirements**:

- Reliable, consistent, and dependable with a strong work ethic.
- Bachelor's degree preferred.
- Minimum of 3 years of experience in a home care agency, with a strong understanding of the enrollment process.
- Demonstrated success in a leadership or supervisory role.
- Proficiency in CRM software and other relevant tools for managing intake processes.
- Excellent communication skills, both written and verbal.
- Ability to work independently while effectively leading others if required.
- Strong organizational skills and attention to detail.

**Work Location**:

- In-person
- Ozone Park NY

**Salary**:

- 60-70K

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flextime
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance

Medical specialties:

- Home Health

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What's the most significant decision you made in the past year?
- Is there a quote you live by? What is it?
- What are the three most important attributes you’ll bring to our company?

**Experience**:

- Customer service: 1 year (required)
- Home care: 3 years (required)

Work Location: In person

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