Customer Service Representative

3 weeks ago


Evanston, United States PharmaGen Full time

Overview:
At **PharmaGenetics INC (PharmGen)** pharmacy is the core of our business, and our **Customer Service Representative** enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals.

The job opportunity gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

**Responsibilities**:

- Provide information about products and services
- Resolve customer complaints and issues in a professional manner
- Perform data entry and maintain customer records accurately
- Conduct outbound calling campaigns to follow up with customers
- Analyze customer feedback to improve service quality
- Upsell products or services to customers when appropriate

Qualifications:

- Excellent communication skills in English; proficiency in or other languages is a plus (/Multilingual)
- Strong customer service orientation with the ability to communicate effectively
- Proficient in data entry and navigating computer systems
- Experience with outbound calling and upselling techniques is desirable
- Ability to analyze situations and provide appropriate solutions
- High school diploma or equivalent required

Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment where your skills will be valued and developed.

Pay: $16.84 - $18.60 per hour

Expected hours: 44 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- No experience needed

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Application Question(s):

- Are you able to work full time?
- Can you work remotely but still do office visits 2 to 3 times a week?

Work Location: In person



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