Customer Service Representative
4 weeks ago
Overview:
At **PharmaGenetics INC (PharmGen)** pharmacy is the core of our business, and our **Customer Service Representative** enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals.
The job opportunity gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
**Responsibilities**:
- Provide information about products and services
- Resolve customer complaints and issues in a professional manner
- Perform data entry and maintain customer records accurately
- Conduct outbound calling campaigns to follow up with customers
- Analyze customer feedback to improve service quality
- Upsell products or services to customers when appropriate
Qualifications:
- Excellent communication skills in English; proficiency in or other languages is a plus (/Multilingual)
- Strong customer service orientation with the ability to communicate effectively
- Proficient in data entry and navigating computer systems
- Experience with outbound calling and upselling techniques is desirable
- Ability to analyze situations and provide appropriate solutions
- High school diploma or equivalent required
Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment where your skills will be valued and developed.
Pay: $16.84 - $18.60 per hour
Expected hours: 44 per week
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Application Question(s):
- Are you able to work full time?
- Can you work remotely but still do office visits 2 to 3 times a week?
Work Location: In person
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